Accelerate profitable growth with customer success
Suboptimal Net Revenue Retention (NRR) rate hinders companies’ competitiveness in their market and impedes their growth objectives, limiting their potential for success.
At CSM Practice, we empower B2B companies who are grappling with proving customer value and are facing challenges engaging their customers in a scalable manner, by offering a highly effective and scalable customer success strategy.
WHAT WE DO
We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase advocacy since 2014.
We take our time to listen to our clients, understand their goals, create a proper strategy, and help them implement it to achieve their goals.
WHY CSM PRACTICE?
INDUSTRY ROCKSTARS
Align your strategy with best practices working with experts who understand the subscription model and know customer success inside out.
WE GET THINGS DONE
We don’t just “provide recommendations”. We design and implement strategies that help our clients achieve their customer success goals and maximize value for their customers.
OUR REPUTATION
RESULTS THAT SCALE
Work with a team of consultants who have a track record scaling the customer success operations of some of the biggest technology and service companies.
CUSTOMER-CENTRIC APPROACH
Ensure the suitability of your customer success framework to your business model and unique customer needs with our proven, research-based approach.
