Key SaaS Metrics that Matter

February 9, 2023

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025, the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. Recent […]

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key saas metrics
CSM Practice Advisory Board Members 1

CSM Practice Advisory Board News Announcement

CSM Practice, a Strategy Firm Leader in Optimizing Customer Success Strategies and Processes, announces its collaboration with top thought leaders in its industry through the establishment of a world-class customer advisory board Sunnyvale, Calif.— Dec […]

Customer Success Value management score

How to Prove Value to Customers

Video Title: How to Prove Value to Customers Host: Irit Eizips, Chief Customer Officer & CEO | CSM Practice Guest: Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP The Interview:  01:32 – […]


Proactive Customer Expansion Strategies

Every business needs to grow. However, business growth cannot be achieved by simply implementing upsell and cross-sell strategies. Ergo, imposing proactive customer expansion strategies can be beneficial not just for the customers, but ultimately for […]