April 30 2020 1Comment Share: Account Segmentation Strategies during Covid-19 Posted by Irit Eizips In Blog, Customer Success Recently, I find many of my clients segment their existing client base in a new way in response to Covid-19. This new segmentation strategy is placed to ensure customer success teams can prioritize customer slew […] Continue Reading
April 29 2020 0comment Share: Infographic: Level up your Customer Success Strategy during COVID-19 crisis Posted by Irit Eizips In Blog, Customer Success, Infographic COVID-19 crisis has affected Customer Success teams all over the world, without exceptions. Dealing with the new reality required customer success leaders to step up and revise their existing customer strategies to meet the overflow […] Continue Reading
March 13 2020 3Comments Share: Losing Your Executive Sponsor without Losing Your Customer Posted by Irit Eizips In Blog, Customer Success An executive sponsor or champion is a critical asset for successful and organization-wide solution deployment and adoption. Executive sponsors leverage their deep understanding of the organization’s ecosystem to support your platform’s selection and implementation despite […] Continue Reading
February 24 2020 1Comment Share: Customer Usage Metrics That Matter Posted by Irit Eizips In Blog, Customer Success, Download, Technology Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team […] Continue Reading
February 24 2020 0comment Share: CSM Team Performance Metrics That Matter Posted by Irit Eizips In Blog, Customer Success, Download A good customer success team drives continuous value to the customer at every point in the customer lifecycle journey. The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product […] Continue Reading
February 24 2020 0comment Share: Customer Health Metrics That Matter Posted by Irit Eizips In Blog, Customer Success, Download, Video Every customer success metric you can measure falls into one of these four categories: Customer Heath Metrics Customer Success Team Performance Metrics Customer Usage Metrics Customer Financial Metrics In this blog series, we’ll examine each […] Continue Reading
February 24 2020 0comment Share: Customer Success Financial Metrics That Matter Posted by Irit Eizips In Blog, Customer Success, Download, Video Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Even […] Continue Reading
February 20 2020 4Comments Share: Building a Proactive Data-Driven Customer Success Engagement Posted by Irit Eizips In Blog, Customer Success, Download, Video At early startup stages, customer success teams and other customer-facing teams are usually familiar with their customer base. A handful number of customers at this level means that customer success teams can identify most customers by […] Continue Reading