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The Customer Success Manager Capabilities Model

September 7, 2022

The Customer Success landscape has massively evolved in recent years, and the demand for Customer Success talent consistently grows. As the domain is relatively young in age, there is a shortage of experienced CS professionals […]

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customer success manager capabilities model
Customer Success Value management score

How to Prove Value to Customers

Video Title: How to Prove Value to Customers Host: Irit Eizips, Chief Customer Officer & CEO | CSM Practice Guest: Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP The Interview:  01:32 – […]

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Proactive Customer Expansion Strategies

Every business needs to grow. However, business growth cannot be achieved by simply implementing upsell and cross-sell strategies. Ergo, imposing proactive customer expansion strategies can be beneficial not just for the customers, but ultimately for […]