How to Scale the Customer Renewal Process Effectively

January 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the […]

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CSM Hero On Scaling Renewal Process Revised For Wordpress 1

Achieving 100% Customer Retention

Customer retention is the process of engaging with existing customers to continue buying your products or services. It’s one of the main factors to measure a business’ success. If customer retention is poor, there is […]