Blog | CSM Practice

October 30 2018 0comment

Why Delivering on Your Customer’s Desired Business Outcomes Results in Churn

Posted by Irit Eizips In Customer Success, Download, Video

In today’s world, the subscription model has changed everything. Customers now have the power to choose software vendors who will achieve their desired business outcomes and to leave those who don’t. Let’s face it, since the subscription model becomes […]

October 11 2018 0comment

Customer Success Performance Indicator

Posted by Irit Eizips In Blog, Customer Success, Video

This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. Dave asked me if I might be interested in taking part as a […]

April 12 2018 0comment

Top Learnings from Gainsight Pulse 2018: Day 2

Posted by Irit Eizips In Blog, Customer Success

Day two at Pulse proved to be another one of learning, with a focus on a few key themes, including a strong tie to customer business outcomes. Here were my top takeaways: 1. Every […]

October 13 2017 0comment

The Foundation to Accountable Customers

Posted by Irit Eizips In Blog, Customer Success

Uncovering the Customer’s Role in Success If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of your key objectives. There are many ways one can […]

September 19 2017 0comment

How to Scale Your Customer Success Teams

Posted by Irit Eizips In Blog, Customer Success, Video

When we approach addressing this question, we should ask ourselves if the Customer Success Management (CSM) team mainly focused on high-touch or are we looking to scale the efforts that are already working efficiently for […]

June 15 2017 0comment

Segmenting Your Customer Base To Scale

Posted by Irit Eizips In Blog, Customer Success, Video

As your company grows and you win more customers, you will either need to hire more people or be smarter with your time. To scale your Customer Success team, you will need to segment your […]

April 17 2017 0comment

3 Steps to Increase Your Customer Success Budget

Posted by Irit Eizips In Blog, Customer Success, Video

To scale, one needs a bigger budget. You might need additional funds to purchase a Customer Success Operations System to automate playbooks and avoid unnecessary manual work. You might also need additional funds approved to hire additional Customer Success […]

March 26 2017 0comment

How to Focus Customer Success on Advocacy

Posted by Irit Eizips In Blog, Customer Success

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman, VP of Customer Success at Influitive to learn how he promotes customer success at Influitive […]