February 08 2017 0comment Share: Easy Customer Success Playbooks You Can Automate Posted by Irit Eizips In Blog, Customer Success These days, the practice of Customer Success finds itself at an interesting crossroad. The importance and responsibility of the field are growing, yet the budget increases don’t seem to follow suit. At some point, you […] Continue Reading
January 18 2017 0comment Share: On-Premise Customer Success Programs Posted by Irit Eizips In Blog, Customer Success In the technology industry, Customer Success Management is a growing practice. There is also the increase in popularity of SaaS (Software as a Service) as a software licensing and delivery model. As a result, the […] Continue Reading
January 02 2017 0comment Share: Customer Success for On-Premise?! Yes, but… Posted by Irit Eizips In Blog, Customer Success, Technology In the technology industry, customer success management is developing into a vital department. Setting up a customer program involves ensuring the success of your customers and, thereby, keeping them as customers for the long term. […] Continue Reading
November 08 2016 0comment Share: How to Implement Customer Success Software Posted by Irit Eizips In Customer Success, Download The usage of Customer Success Management software is invaluable in business today. Such software helps the customer success team better understand your customers and effectively promote upsells and cross-sells. The goal of the customer success […] Continue Reading
September 10 2016 0comment Share: The THREE R’s: Key Customer Success Metrics Posted by Irit Eizips In Customer Success, Download Customer success, the extent to which your customers are satisfied with your product or service, is a critical part of business. Generally, the greater your customers’ success, the more your business is likely to grow […] Continue Reading
August 30 2016 0comment Share: 7 Ways to Transform Customer Success Teams from Reactive to Proactive Posted by Irit Eizips In Customer Success, Download, Video Being proactive when it comes to customers is a relatively new concept. The objective has always been to deal with problems as they arise, appease unhappy customers and repeat. As you know, the way of […] Continue Reading
June 21 2016 0comment Share: QBR: 5 Rookie Mistakes You Should Avoid Posted by Irit Eizips In Customer Success, Download Too often do Quarterly Business Reviews provide little, or no additional value to the client and lack focus, accountability, or incentive for your client to give this meeting a priority again. It is up to […] Continue Reading
May 05 2016 0comment Share: Unexpected Reasons Customer Success Helps You Scale Posted by Andrew Rhodes In Customer Success In one of my previous articles, I shared how Quuu co-founder Daniel Kempe took the time to learn more about my experience with their product. Daniel’s attention to detail left me with a far better appreciation of their service, […] Continue Reading
