The Importance of Investing in Customer Success
Video Title: Importance of Customer Success Strategy investments Interview Date: July 18, 2020 Host: Irit Eizips, Chief Customer Officer & CEO | CSM Practice Guest: Nick Mehta, Chief Executive Officer | Gainsight In this episode, Irit […]
How to Optimize your Renewal Process
In this Chat and Learn series, we invited Taylor Johnston, Director for Customer Success at Salesloft, a sales engagement platform that helps sales organizations deliver better sales experience for their customers. With the continuous growth […]
Developing a Customer Maturity Scoring Model
Developing a customer maturity scoring model is a tool that allows you to empower your customer success team in providing value to their customers. in this blog, we will share how one company, Accent Technologies […]
Customer Success Career Development
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a customer success manager career path. According to […]
How To Create a Comprehensive Customer Journey Map
The customer journey mapping helps improve the customer success team’s morale, reduce employee turnover, reduce fire fighting reactive mode, resolve business process issues, and improve customer data challenges. The customer journey maps allow customer success […]
Who should own the Renewals and Upsells? Sales or Customer Success?
In whatever situation, the question “Who should own the renewals and upsells?” is a crucial topic among the Customer Success community. That said, many experts in this field are taking time to brainstorm to come […]
Customer Retention during a Slow Economy
Customer retention is the process of engaging with existing customers to continue buying your products or services. It’s one of the main factors to measure a business’s success. If customer retention is poor, there is […]
Importance of Customer Communication for Customer Success
The utilization of customer communication by customer success teams has never been easy. The Coronavirus pandemic has affected many economies around the globe, and different businesses need to map the way forward as soon as […]
Top 10 Must-read Customer Success Books for CSMs
The Internet offers endless resources for research, news, reference, and books about Customer Success. This makes useful tips for CSMs and prospective CS practitioners available right at your fingertips. Just search, type, and click, like […]
Expansion Selling Strategies: Tips for SaaS Companies
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. However, most business leaders agree that the subscription model is inherently better suited […]
Tips to Best Balance Your Customers Value
Providing value to customers is tough in any industry. Companies, in whatever business they may be, must constantly aim to be better at understanding what their customers want and need to achieve customers’ value. They […]
Quarterly Business Review Best Practices
If you are a Customer Success Manager walking down the path of establishing a continued strong relationship with your clients, there are some activities that you should pay attention to. Demonstrating value for the clients […]