May 05 2016 0comment Share: Unexpected Reasons Customer Success Helps You Scale Posted by Andrew Rhodes In Customer Success In one of my previous articles, I shared how Quuu co-founder Daniel Kempe took the time to learn more about my experience with their product. Daniel’s attention to detail left me with a far better appreciation of their service, […] Continue Reading
May 05 2016 0comment Share: Surprise! These Are Your Most Valuable Customers Posted by Andrew Rhodes In Customer Success The discipline of Customer Success is constantly changing, and it’s important to maintain the right focus on Why, How, and What as we instill these values in our company’s culture. The ‘Why’ comes naturally: Customer […] Continue Reading
May 04 2016 0comment Share: 3 Reasons the Wrong Customer is your Worst Nightmare Posted by Andrew Rhodes In Customer Success We’ve examined churn in a few previous articles, both what it feels like to your customer and creating the conditions which make it impossible. But if we really want to eliminate churn, we need to […] Continue Reading
May 04 2016 0comment Share: How to Learn from Churn – Quuu and Customer Success Posted by Andrew Rhodes In Customer Success Recently I’ve been making a much greater investment in my presence on Social Media, specifically Twitter. So when I learned about a tool that would automatically publish curated content to Twitter on my behalf, I was intrigued. Quuu […] Continue Reading
May 04 2016 0comment Share: How To Build Your Customer Success Journey Posted by Irit Eizips In Customer Success When we say the customer journey in the context of customer success teams, we rarely mean mapping the UX experience or defining the steps that the customer takes from the moment they reach your website […] Continue Reading
May 04 2016 0comment Share: What Does Luxury Have To Do With Customer Success? Posted by Andrew Rhodes In Customer Success The luxury industry knows what Customer Success is only just beginning to grasp! Think of a concierge at a 5-Star resort. Not only do they know exactly what you need when you ask a question, […] Continue Reading
May 04 2016 0comment Share: Turning Executive Business Reviews From Good To Great Posted by Irit Eizips In Customer Success, Download The Executive Business Review (EBR) is probably the most effective meeting you’ll have with your customers, but there are a few things you may want to pay careful attention to in order to make the […] Continue Reading
May 04 2016 0comment Share: Customer Success Metrics and Dashboards for the Analyst Enthusiast Posted by Irit Eizips In Customer Success Measuring the effectiveness of your customer success strategy is important. Unfortunately, if you ask most companies, you will find that they measuring only a handful of metrics which mainly focus on forecasting the recurring revenue […] Continue Reading