The Customer Success Manager Capabilities Model

September 7, 2022

The Customer Success landscape has massively evolved in recent years, and the demand for Customer Success talent consistently grows. As the domain is relatively young in age, there is a shortage of experienced CS professionals […]

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customer success manager capabilities model
renewal optimization

How to Optimize your Renewal Process

In this Chat and Learn series, we invited Taylor Johnston, Director for Customer Success at Salesloft, a sales engagement platform that helps sales organizations deliver better sales experience for their customers. With the continuous growth […]