How to Scale the Customer Renewal Process Effectively

January 13, 2021

“It costs five times as much to acquire new customers than it does to keep existing ones” is a saying that only begins to scratch the surface of why renewals are so important. In the […]

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CSM Hero On Scaling Renewal Process Revised For Wordpress 1
CAM customer adoption metrics

Customer Usage Metrics That Matter

Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you does not mean they are successful either. It is the job of the customer success team […]

Customer Health Metrics That Matter

Customer Health Metrics That Matter

Every customer success metric you can measure falls into one of these four categories: Customer Heath Metrics Customer Success Team Performance Metrics Customer Usage Metrics Customer Financial Metrics In this blog series, we’ll examine each […]