Importance of Customer Communication for Customer Success
The utilization of customer communication by customer success teams has never been easy. The Coronavirus pandemic has affected many economies around the globe, and different businesses need to map the way forward as soon as […]
Top 10 Must-read Customer Success Books for CSMs
The Internet offers endless resources for research, news, reference, and books about Customer Success. This makes useful tips for CSMs and prospective CS practitioners available right at your fingertips. Just search, type, and click, like […]
Expansion Selling Strategies: Tips for SaaS Companies
To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. However, most business leaders agree that the subscription model is inherently better suited […]
Tips to Best Balance Your Customers Value
Providing value to customers is tough in any industry. Companies, in whatever business they may be, must constantly aim to be better at understanding what their customers want and need to achieve customers’ value. They […]
Quarterly Business Review Best Practices
If you are a Customer Success Manager walking down the path of establishing a continued strong relationship with your clients, there are some activities that you should pay attention to. Demonstrating the value for the […]
How to Seek the Right Customer Success Job
The job market is wide, an ocean of opportunities where job seekers can start building their career path. Every day there are different types of customer success jobs being created and posted across different platforms. […]
Hit the Target in your next Business Review
It is my assumption that in the next 6 months, there will be very few business travels. Would you postpone the next (executive) business review until in-person visits are an option again? Per CSM Practice COVID 19 Survey […]
“Return to Work” Best Practices amidst COVID-19
Businesses are getting ready to return to work in the physical workplace indicates that employers and employees are embracing the “new normal”, overcoming the fear of the COVID-19 pandemic and adapting to the new culture […]
Comprehensive Guide to Renewal Rate
Renewal Rate, what does that exactly mean? The valuation of a SaaS company is based on its recurring revenue stream. However, the health of the recurring revenue is not dependent on new customers only, but […]
Customer Success Manager Salary Best Practices
What is the average Customer Success Manager Salary? More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more […]
Moving from a State of Shock to a Steady State
About 8 weeks ago (or maybe more depending on your location) the world changed. The spread of COVID-19 has had a huge impact on many aspects of our lives, customer success is no different. Customer […]
Customer Success Best Practices During COVID-19
In the wake of the Covid-19 pandemic, businesses are struggling to adapt to the resulting economic downturn. To those of us in customer success, it is even more clear that the pandemic has caused an […]