Infographic : The Essential Guide to Quarterly Business Reviews

October 8, 2020

In the world of customer success, Quarterly Business Review (QBR) aims to understand the desired outcomes and potential of the business. QBR is a great way for customer success teams to review, strategize expansion plans, […]

CAM customer adoption metrics

Customer Usage Metrics That Matter

Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you, does not mean they are successful either. It is the job of the customer success team […]

Customer Health Metrics That Matter

Customer Health Metrics That Matter

Every customer success metric you can measure falls into one of these four categories: Customer Heath Metrics Customer Success Team Performance Metrics Customer Usage Metrics Customer Financial Metrics In this blog series, we’ll examine each […]