April 17 2017 0comment Share: 3 Steps to Increase Your Customer Success Budget Posted by Irit Eizips In Blog, Customer Success, Video To scale, one needs a bigger budget. You might need additional funds to purchase a Customer Success Operations System to automate playbooks and avoid unnecessary manual work. You might also need additional funds approved to hire additional Customer Success […] Continue Reading
March 26 2017 0comment Share: How to Focus Customer Success on Advocacy Posted by Irit Eizips In Blog, Customer Success Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman, VP of Customer Success at Influitive to learn how he promotes customer success at Influitive […] Continue Reading
March 13 2017 0comment Share: 3 Ways to Promote Productivity & Proactivity Posted by Irit Eizips In Blog, Customer Success, Video Many customer success organizations still work in a high touch approach. If asked, they will admit that their job is to do anything for the client. This approach is not scalable, time-consuming and what is […] Continue Reading
February 08 2017 0comment Share: Easy Customer Success Playbooks You Can Automate Posted by Irit Eizips In Blog, Customer Success These days, the practice of Customer Success finds itself at an interesting crossroad. The importance and responsibility of the field are growing, yet the budget increases don’t seem to follow suit. At some point, you […] Continue Reading
January 18 2017 0comment Share: On-Premise Customer Success Programs Posted by Irit Eizips In Blog, Customer Success In the technology industry, Customer Success Management is a growing practice. There is also the increase in popularity of SaaS (Software as a Service) as a software licensing and delivery model. As a result, the […] Continue Reading
January 02 2017 0comment Share: Customer Success for On-Premise?! Yes, but… Posted by Irit Eizips In Blog, Customer Success, Technology In the technology industry, customer success management is developing into a vital department. Setting up a customer program involves ensuring the success of your customers and, thereby, keeping them as customers for the long term. […] Continue Reading
November 08 2016 0comment Share: How to Implement Customer Success Software Posted by Irit Eizips In Customer Success, Download The usage of Customer Success Management software is invaluable in business today. Such software helps the customer success team better understand your customers and effectively promote upsells and cross-sells. The goal of the customer success […] Continue Reading
September 10 2016 0comment Share: The THREE R’s: Key Customer Success Metrics Posted by Irit Eizips In Customer Success, Download Customer success, the extent to which your customers are satisfied with your product or service, is a critical part of business. Generally, the greater your customers’ success, the more your business is likely to grow […] Continue Reading