Customer Journey Mapping for B2B Organizations

November 16, 2020

For some companies, they take customer journey mapping at a basic level to the point that it doesn’t encapsulate the maximum value that you can get out of this exercise. There are even companies with […]

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CSM Hero On CS Lifecycle Journey Map For Wordpress
csm hero king

Becoming a Customer-Centric Organization

The customer-centric mindset entails making major decisions while taking customer needs and customer journeys into account. This responsibility is not limited to the CSM (Customer Success Manager) alone, a company-wide disposition to customer satisfaction is crucial to […]