May 04 2016 0comment Share: What Does Luxury Have To Do With Customer Success? Posted by Andrew Rhodes In Blog, Customer Success The luxury industry knows what Customer Success is only just beginning to grasp! Think of a concierge at a 5-Star resort. Not only do they know exactly what you need when you ask a question, […] Continue Reading
May 04 2016 0comment Share: Turning Executive Business Reviews From Good To Great Posted by Irit Eizips In Blog, Customer Success, Download The Executive Business Review (EBR) is probably the most effective meeting you’ll have with your customers, but there are a few things you may want to pay careful attention to in order to make the […] Continue Reading
May 04 2016 0comment Share: Customer Success Metrics and Dashboards for the Analyst Enthusiast Posted by Irit Eizips In Blog, Customer Success Measuring the effectiveness of your customer success strategy is important. Unfortunately, if you ask most companies, you will find that they measuring only a handful of metrics which mainly focus on forecasting the recurring revenue […] Continue Reading
May 04 2016 0comment Share: Why Customer Success Makes the Best Leaders Posted by Andrew Rhodes In Blog, Customer Success As an evangelist for Customer Success, it’s in my nature to be curious. Learning the Why, How, and What of this dynamic discipline is vital, but the more I learned, the more I realized there […] Continue Reading
March 08 2016 0comment Share: Customer Success is Your Passport to the Subscription Economy Posted by Andrew Rhodes In Blog, Customer Success Customer Success has gained incredible traction in the world of Software as a Service (SaaS). The shift to a subscription pricing model has demonstrated the importance of a clear strategy for Customer Success. But Customer […] Continue Reading
February 23 2016 0comment Share: Why Should Sales Care About Customer Success? Posted by Andrew Rhodes In Blog, Customer Success Today I want to examine the optimal relationship between Sales and Customer Success. As an emerging discipline in SaaS and other recurring revenue businesses, Customer Success has to justify its existence every day. I propose […] Continue Reading
February 17 2016 0comment Share: The Magic of Cross-Functional Communication in Customer Success Posted by Andrew Rhodes In Blog, Customer Success Why Empathy Can Help You – And Your Customers – Achieve All Your Goals Cross-Functional Communication is one of the keys to effective Customer Success. This one factor transcends industry, business model, and your company’s […] Continue Reading
February 15 2016 0comment Share: 3 Awesome Gainsight Implementation Tips Posted by Irit Eizips In Blog, Customer Success, Technology The old days when businesses were simply reactive are over. Customer success enables a business to be proactive and thus reduce churn identify upsell opportunities and problems before they happen. Ideally, one of the best […] Continue Reading