This completely INVALUABLE download is comprised of a detailed PowerPoint template, cultivated by real experienced executives in the field of Customer Success.
Here's what this download will help you with...
Which metrics you need to be focusing on
How to visually present it to the board
A way to correlate your findings to the board
Let’s be honest… calculating and demonstrating the true value of Customer Success isn’t easy. There’s so much you can look at… from churn to upsells, from referrals to reference-ability. Let’s face it, all too often, you end up with a lot of USEFUL information, but you might get stuck on how to add it all up or present it to others.
Take your Board of Directors for example; they want specific Customer Success trends delivered to them in a condensed, efficient way… How do you do that?! Jeffrey Piper founder and Chief Customer Officer of SpringCM recommends presenting namely with the three R’s: Referrals, Reference-ability and Retention!
How should I present CUSTOMER SUCCESS
to the BOARD of Directors?
Referrals, Reference-ability, and Retention are the three aspects you NEED to focus on when presenting to the Board of Directors. So if you haven’t yet been presenting reference-ability or level of referrals as a result of customer success,
we’re definitely going to show you how!
Blow your Board of Directors away with these Customer Success slides!
Demonstrate the value of Customer Success on your next board meeting with this blueprint!