Build a World-Class Customer Success Organization
Optimize your Customer Success Strategy with our World-class Customer Success Experts!
CSM Practice helps companies accelerate profitable growth through the design and implementation of customer retention and expansion selling methodologies. They offer a unique customer-centric methodology encompassing the entire customer life-cycle including onboarding, adoption, expansion, and renewals.
Schedule an intro call with Irit Eizips to find out how CSM Practice can help you launch a new Customer Success Program or optimize existing customer success initiatives.
Meet our CEO.
Chief Customer Officer & CEO at CSM Practice, Irit Eizips is a world-renowned expert in customer retention and upsell strategies. She has been shaping Customer Success methodologies and has been nominated as Top Customer Success Strategist and Influencer, year after year since 2013.
Early 2021, Irit was named as one of the Top 100 Global Inspirational Leaders and Top 25 Customer Success Influencers. She was also recognized as one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.
Take your Customer Success to the next level! Contact us today to learn more about our customer success strategy offerings.
Take your Customer Success practice to the next level.
Contact us today to learn more about our customer success strategy offerings.
YOU OWE IT TO YOURSELF TO WORK WITH WORLD-RENOWNED CUSTOMER SUCCESS EXPERTS
“One of the most important outcomes working with CSM Practice is that our customer success teams all speak the same language, which immediately broke down many of our siloes."
Manager, Customer Success Partners at VitalSource
Work Smarter. Not Harder
Provide your team with best-in-class methodologies and access to expert advice to avoid re-work, grow confidence, and accelerate results. In the past decade, CSM Practice helped some of the best technology and services companies implement, optimize and scale customer success methodologies by empowering their customer-facing team with the abilities to effectively:
Deliver more value both internally and to customers
Increase product consumption and solution adoption.
Deliver exceptional customer experience
Identify upsell and cross-sell opportunities faster.
Mitigate churn and downsell risk more effectively