CASE STUDY

Exceeding goals with scalable customer success

Delphix provides companies with a platform and methodology that enables fast and secure data delivery, reducing friction and accelerating innovation. The company works with over 370 customers, including 30% of Fortune 100 companies, from Facebook to Walmart.

Will

“We’re far ahead of schedule, we’ve exceeded expectations, we have insights into our customers we never had before.”

Will Rahim, SVP Global Customer Success at Delphix

Delphix

THE CHALLENGE

Delphix

The Delphix leadership team was tasked with defining and implementing a five-year roadmap to achieve world-class customer success.

The foundations of the roadmap needed to be solid and scalable to allow for the rapid projected growth of the organization.

THE SOLUTION

Delphix

CSM Practice conducted a CSM Bootcamp focusing on Delphix’s QBR and renewal forecast processes.

Together, they designed and implemented a strategy that improved transparency and cross functional collaboration by laying the foundations for effective listening posts, reporting capabilities and escalation channels.

Delphix

Delphix

THE IMPACT

Delphix

Delphix accelerated their ability to grow their customer success team using a scalable and predictive structure.

As a result, the organization gained considerable customer insights which facilitated the path to exceeding their annual goals ahead of schedule.

Explore the services that helped Veriforce build a world-class customer success organization

Delphix

Customer Success Strategy

Develop a customer success framework in alignment with your company’s go to market strategy

Delphix

Customer Success Processes

Scale your operations, increase cross functional collaboration and deliver a consistent experience

Delphix

Customer Success Workshop

Accelerate the design of your customer success strategy

See all services >

I’M INTERESTED,
WHAT’S NEXT?

  • This field is for validation purposes and should be left unchanged.