Category: CCO

customer success manager capabilities model

The Customer Success Manager Capabilities Model

The Customer Success landscape has massively evolved recently, and the demand for Customer Success talent consistently grows. As the domain is relatively young, there is a shortage of experienced CS professionals consequently posing challenges to […]

CSM ACCOUNT Handover thumbnail

Infographic: CSM Account Handover

All Infographics > CSM Account Handover [Infographic]  By Guy Galon  June 17, 2022    In CCO Account Handover is often mentioned in the context of transitioning between Sales to Customer Success. However, within the CS team [...]