Category: CCO

Customer Success Platform RFP Template

All Resources> TEMPLATE Customer Success Platform RFP Template Share: Choosing the right Customer Success software is a sure way of supporting your Customer Success team’s move from a highly reactive mode into being more proactive. […]

Customer Success System Assessment

All Resources> GUIDE  Assess your Customer Success Technology needs! Share: Here’s an interactive assessment to assess your customer success management system needs. Download this assessment to help you decide the following… Which CSM System you […]

Multi-faceted CSM Model

All Resources> GUIDE  Multi-faceted CSM Model Share: If you are in the process of building your customer success team, these slides will provide you with tips on how to improve your current capacity planning and […]

customer success manager capabilities model

The Customer Success Manager Capabilities Model

The Customer Success landscape has massively evolved recently, and the demand for Customer Success talent consistently grows. As the domain is relatively young, there is a shortage of experienced CS professionals consequently posing challenges to […]