Thursday 2nd February 6-8PM Redwood City, CA
Ever wondered how Box or Zuora scale their Customer Success organization?!
Take part in an interactive guided discussion on how Box and Zuora scale their customer success organization. During this discussion panel Jon Herstein,SVP Customer Success for Box and David Reiling, VP Customer Success at Zuorawill address questions such as:
What strategy have you implemented in segmenting your customer base?
Which process were easily scalable and which weren’t?
What automation have you successfully implemented without hurting your customer relationships?
At hindsight, what is the most important advise you can give a customer success team who’s embarking on scaling their customer success program?
Save your spot, space is limited!