Customer Success Advisory Services
We partner with our clients to create and implement a strong customer success framework
Our customer success consulting services will provide you with actionable advise that will help you achieve your goals and address current challenges related to your customer success initiatives. Our sessions are designed to advise and actionable strategy that you immediately implement.
What’s unique about our program is not only our ability to listen to your business needs and tailor a strategy, but we also take the time to implement your business processes through training sessions and documentation templates.
We’re also the only consulting firm that offers both strategic and technical services, which means we will help you get the most out of your CSM solution by integrating your customer success processes using your systems.
Once the project is complete, we continue to provide a quarterly assessment review to ensure you that you always have expert advise to help you update your methodologies to meet your ever changing business needs and help you stay up to date with customer success best practices.
Strategy consulting project examples
We can help answer questions about your customer success strategy, processes, resources and systems.
Here are some examples of questions we can help you get answers for:
- Is your CSM team ratio optimized?
- What is the best customer success engagement model?
- How can you scale your customer success program?
- How can you leverage systems for your Customer Advocacy program and customer references?
- What metrics should you consider tracking for your customer success analytics?
- How often should you send your customers an NPS survey and what companies do with the survey results?