Customer Journey Workshop
Map your customers lifecycle milestones and to proactive touch points!
What does a Customer Success Journey mean for Customer Success? How does it enhance a company’s engagement with its customers? Why is it important for your company to create a proactive strategy and a playbook for your Customer Success Managers?
A successful journey starts with the definition of what success means to your customers. It is the path which leads each customer to realize value from using your solution. It includes the milestones each customer achieves and the realization of the promises your company makes in its value proposition. Your customer’s Success Journey is defined by the touch points they experience on this path. At each touch point, you and your customers work together to set clear expectations of what your software and services can accomplish for their business.