Customer relationship is one of the most ignored KPI in our industry today. We have focused so much on products and services that we do not take customer relationship management seriously. In reality, the key to customer success is trust, and trust can only be developed through building meaningful customer relations.
Mohammed Alqaq, Customer Success Manager at Crucial Solutions & Services has developed a framework that ensures customer relationship management being done the right way. Download the matrix now!
Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!