In our industry today, customer relationship is one of the KPIs that need emphasis on. We have focused so much on products and services that we do not focus much on customer relationship management. In reality, the key to customer success is trust, and trust can only be earned by building a meaningful customer relationship .

Mohammed Alqaq, a Customer Success Manager at Crucial Solutions & Services (CSS), has developed a framework that ensures customer relation management is being done right. The core idea of his strategy is explained in a customer relation matrix that the guest has developed himself.

In an interview with Irit Eizips, Chief Customer Officer and CEO at CSM Practice, Mohammed digs deep into how his Customer Relation Matrix and Communication and Outcome Matrix can solve a lot of Customer relationship management issues.

Download Mohammed's Customer Relations Matrix now!