Seeking Customer Success Jobs amidst COVID-19

June 17 2020 0comment

The job market is wide, it has a lot of opportunities that can be offered to job-seekers who are seeking Customer Success jobs  during COVID-19. However, as a result of the outbreak of  corona virus, the future of the labor market is unprecedented and the competition of job-seeking will change dramatically. Many Customer Success professionals are seeking Customer Success jobs amidst COVID-19.

Landing the right job may be difficult as a result of the pandemic, this might be what job seekers are thinking today. In spite of the outbreak, will I be able to land a job? Can I build up my career in Customer Success? These are just a few of the questions that Customer Success practitioners are asking.

Companies are still hiring!

The corona virus crisis  caught the global economy by surprise, and no industry was spared its impact. A lot of the industry suffers from the effects of the outbreak of COVID-19, but there are companies that continue to grow and still employ manpower. CSM Practice  recently conducted a survey on the impacts of COVID-19 on SaaS companies and Customer Success teams. 

See the full survey analysis: Coronavirus Impact on SaaS Customer Success (Survey Results)

Based  from the data obtained  on the impact of COVID-19 crisis in the employment of CSM managers 25% of customer success managers believe their job is at risk due to the pandemic. Despite of this belief that their job is still at risk,  30% of customer success organizations are planning to hire additional CSMs during the pandemic. They need to add new talents or fill important positions that will reinforce their lineup of manpower to confront what challenges to come.The best thing job-seekers are going to do is move forward, be proactive, and put fuel on the engine. There are a lot of resources and articles that will help them get hired. 

In today’s unprecedented job market, job-seeking is a fierce competition, the prospective applicants should be well equipped with the knowledge and skills needed to face the challenge and get the job they are applying for. Thinking outside the box is necessary, exploring the possibilities and opportunities that the Internet offers for research on the resources of work that will help them to conquer their job hunting.

How can applicants find work these days?

  • Research on companies or industries that are actively hiring.

The first step in your job hunting is to look for companies or organizations that are still growing despite the COVID-19, because they are still actively recruiting in the midst of the COVID-19 . List all of these companies and make a shortlist of all the open positions they need to fill. Find one where your skills and talents fit best. Submit your most up-to-date resume and cover letter, keep your number active, and wait for an interview call from them. Keep your hopes up and be patient.

  • Polish your resume, cover letter, and your LinkedIn profile

It’s not as easy to put together a resume and a LinkedIn profile as you think. It’s going to take you a tin of effort and time, thinking a lot about what you need to put in and not what you can just put in. This is your first frontier in applying for a job. Employers will use this as a basis for you to be shortlisted as a candidate for a certain job opening. Let it speak on your behalf, so better polish your resume, cover letters, and LinkedIn profile, make it look professional but not intimidating. Use friendly words that will persuade employers to consider you to be in a position. Since most employees work at home, assume that the position they will hire will also be homogeneous, mention in your profile that you are familiar with online tools and resources that will be used as a medium while working at home, such as webinars and zooms. Highlight your skills that you can use to send them a message that you can work at home as effectively as you can in your office.

 

  • Let the employers know that you exist! Advertise your profile by taking advantage of LinkedIn or other websites where job postings can be accessed.

Let employers know that you are out there and you’re what they need. There are 350 million professionals using Linkedin. Create a profile that will stand out amongst other job seekers. Use Linkedin to connect with employers and build your network for a higher chance to get hired. You can see a lot of job opportunities posted on Linkedin. Your profile can be viewed by different employers and a good profile can catch their attention. Connect with employers to widen your network. Be active, comment in the post and get engaged with people on Linkedin. Your profile has a higher chance to be viewed, recognized and people will start to send connect requests. This will give you a higher chance of getting the job you ‘re applying for.

  • Nailed it during the interview process

Be watchful, be early in your interview, either through video or personal interviews, employers hate late applicants. Make sure that once you commit to an interview you should attend, commit, showcase your professionalism. If something happens and you can’t make it call ahead of time and ask for a rescheduling.

Do your homework and research on the company’s profile. It’s important that you should be knowledgeable about the company and what it’s all about. Dress professionally, even if it’s just a first impression online interview; that still counts. Keep it short and simple on your self-introduction. Be concise about who you are and what you want. At the end of the interview process always follow up with empathy. Show your commitment and enthusiasm to the position you are applying for.

Customer Success Job Boards:

In seeking for job opportunities aspiring professionals make use of job boards for active job postings. Companies and recruiters use job boards to post job openings and search resumes of applicants.It’s a search engine that displays job postings for job seekers. Job boards are an important resource to connect job seekers and employers.

Gainsight’s Customer Success Job Boards –  If you are a company who is looking for the best Customer Success professionals or an aspiring Customer Success applicant who is looking for a company or an organization to share and grow your knowledge of Customer Success. Gainsight’s Customer Success Job Boards is a great place for you to explore. You can view all the vacant positions as well as their roles and responsibilities for customer Success Managersare  posted on their website. You can choose roles or positions based on the specific city you are interested in.

SuccessJOBS – is one of the leading Customer Success focused job boards created by Customer Success professionals. Job seekers can submit their resumes for a chance to land their next dream job. In SuccessJobs employers can advertise job openings to hire top-notch customer success talent to fill in those job vacancies.

The Customer Success Association Job Boards – As a Customer Success professional looking for a job the Customer Success Association  is one of the job boards you should look into. Having a large span of audience it’s a great place for you to explore. It’s one of the job boards where a group of Customer Success users  post their job advertisements. Their job are various job categories, it’s location making it convenient for the job seekers to choose the best position that fits them the most.

ClientSuccess Customer Success Job Openings board – In ClientSuccess job boards employers actively post job vacancies in their companies. You can find all kinds of Customer Success job vacancies across the countries posted in their job boards.

Companies That Are Still Hiring for Customer Success Roles – This job board is very relevant to all Customer Success professionals who are seeking jobs amidst COVID-19 . If you are greatly affected by the COVID-19 pandemic this is the perfect place to hunt for a Customer Success position. This job resource helps Customer Success professionals to find companies that are actively hiring amidst the COVID-19.

General Job Boards

LinkedIn –  This is one of the most popular social media platforms that employers and professionals used all over the world. A social media platform that allows job seekers to connect and  employers with each other. Employers can advertise job vacancies and job seekers can share their resumes to employers.

Glassdoor – Another kind of general job board that pools thousands of jobs from a wide range of resources. Glassdoor gives emphasis on employee reviews and users can read reviews, research salary information, and consult company ratings before applying to a position which can guide them in their decision making in applying for a position.

Takeaways:

Searching for a job in today’s global situation is never easy. The outbreak of COVID-19  had a major impact on the labor market. There are some industries froze their hiring, others are rising attrition rates, leaving some people unemployed. Despite this aspect of the situation, there are industries or organizations that are finding opportunities in the midst of this crisis. They continue to grow and they are actively hiring professionals to be part of their company. Don’t be down, the job market is very wide and a lot of opportunities are waiting for you! Keep applying and using the available resources that will help you to conquer your job. Be optimistic and patient, your efforts are sure to pay off in time.

We have done some research on the resources that can aid CSM who are seeking Customer Success jobs amidst COVID-19. Here’s a list of businesses that are actively hiring and  questioning framework to bring up questions prospective CSMs should be asking their potential employer this is a good place to start your customer success career.

Job Seekers Resources:

Explore the Public view on Airtable for  a list of companies that are freezing hiring and those who are still hiring posted by David Chuinard the co-founder of candor.

Another relevant resource for Customer Success professionals who are seeking Customer Success jobs amidst COVID-19 from Jai Sajnani, Principal at New Enterprise Associates, a list of companies that are actively hiring during the pandemic.

Delve into the SuccessCoaching job board  to find your next customer success job, you can find up to date job postings for Customer Success professionals. 

Job seekers can optimize their job hunt by exploring Rooftop Slushie for the list of companies currently hiring written by Brian Lafaille. These lists of companies that are hiring are being updated live. 

For job seekers getting into the stage of interview watch this hiring tips video from CSM Practice about the smart questions being asked to customer success managers during a job interview.

For Customer  Success Managers who are just beginning to build their careers there is a good  video resource for job seekers from CSM Practice in building a long-term Customer Success career and how to get you started towards that journey.

How can CSM Practice help!

Do you need help navigating the intricacy of expanding different types of customer accounts during this pandemic? Please contact us at CSM Practice to increase your profitability and ensure that your customer remains successful during this period. 

Raquel Jumao-as
Written By:

Raquel Jumao-as

Raquel holds a Business Administration degree and is a certified Customer Success Specialist. She has worked for years in a multi-national company where she lead her team to achieve the company's goal of success in increasing sales and providing customers with good quality service, that lead to an increase in customer advocacy. These days, she works for CSM Practice, writing blogs and supporting the consulting firm’s operations in delivering a superior customer experience for our clients.

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