Research Results:
How the Best-in-Class Customer Success Team
achieve 28% higher NRR

Andreas Knoefel, Chief Customer Officer at Eloquent Cloud and inventor of the Customer Success Performance Index (CSPI) led this research that reveals key findings which offer an in-depth review of what separates high-performing Customer Success teams from those who trail behind. To see the full results, download Andrea's slides now!

To learn more, click here to watch our interview with Andreas.

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Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!