10 Traits of High-Performing Customer Success Teams [Infographic]


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High-performing Customer Success teams have figured ways to set themselves apart from the rest. These super teams cultivate a combination of winning habits and strategies to consistently deliver high results.

According to Andreas Knoefel, inventor of the Customer Success Performance Index (CSPI), high-performing Customer Success teams achieve 28% higher net retention rate (NRR) than those trailing behind. How do they accomplish this? What do champion teams do differently from those who are trailing behind?

The 2021 Customer Success Performance Index (CSPI) research found that high-performing Customer Success teams show the following 10 traits:

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