Full customer visibility
If your customer data can be found in many different systems, your team is either spending way too much time in searching for it, don’t have visibility to all of it, or are frustrated by it. We can help. We have the business intelligence experience and expertise to define the right data architecture, data mapping, data cleanup, data load automation, and dashboard development to empower your team with a detailed and relevant full customer 360 view.
By centralizing the customer data, we help customer success team quickly identify whether their clients are healthy or have issues, whether they are fully using your solution or need coaching on how to get more value, whether their subscription is about to expire or they are ready for expansion. With a customer 360 view, your customer success managers are better prepared before calling a customer, asking for renewal, or conducing a quarterly business review (aka a Customer Value Review, or an Executive Business Review).