Global Customer Success Market Trends in 2022 [Infographic]


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Our annual customer success global market research takes a look at the state of customer success organizations in 2022.

The results of the survey focus on the latest performance and strategy trends for the year.

Download the infographic to get insight into questions such as:

  • Which companies tend to achieve a higher Net Retention Rate?
  • What is the average book of business per CSM in 2022?
  • What factors influence a higher retention rate?

Each year, CSM Practice surveys hundreds of businesses on various customer success aspects to provide fact-based insights. 

Executives and practitioners from technology and services companies rely on these industry-validated findings to optimize their customer success practices and accelerate their profitable growth.

Download your copy of the “2022 Global Customer Success Market Trends” infographic and share it with your peers.

Whenever you’re ready… here are 3 ways I can help you build, optimize, or scale your Customer Success practice:

  1. Grab a free copy of our Customer Success templates and infographics: We’ve created a resource library for you to gain easy access to best practices and benchmark data. – Click Here
  2. Subscribe to our CSM Practice newsletter: Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. – Click Here 
  3. Work with our team privately: If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the ‘Contact Us’ form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. – Click Here

Additional Resources

More Customer Success Infographics:

CSm Role Profiles Infographic

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