Global Customer Success Market Trends in 2022 [Infographic]

Sept 10, 2022    In CCO

Our annual customer success global market research takes a look at the state of customer success organizations in 2022.

The results of the survey focus on the latest performance and strategy trends for the year.

Download the infographic to get insight into questions such as:

  • Which companies tend to achieve a higher Net Retention Rate?
  • What is the average book of business per CSM in 2022?
  • What factors influence a higher retention rate?

Each year, CSM Practice surveys hundreds of businesses on various customer success aspects to provide fact-based insights. 

Executives and practitioners from technology and services companies rely on these industry-validated findings to optimize their customer success practices and accelerate their profitable growth.

Download your copy of the “2022 Global Customer Success Market Trends” infographic and share it with your peers.

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Infographic: Customer Success Management Trends


Working with our world experts will provide your leadership team with the focus they need to deliver ongoing improvements to your customer success approach. We’ve designed our programs to provide your team access to expert advice, innovative strategies, and proven methodologies. Expert-led sessions will ensure your team adopts new processes and addresses your unique core challenges in a manner that’s tailored to your unique business model.  

☎️ To begin your journey to becoming a best-in-class Customer Success organization, contact us today.

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