Download this customer value journey map template by Angela Han, Chief Customer Officer, and Shirley Chapman, Senior Director, Customer Success Management at PluralSight.
In an interview with CSM Practice, they talked about their client engagement model and how it helped their customers achieve success with their platform. Watch the full video as they talk more about this customer journey map example which set the beginning of a company-wide priority on delivering VALUE to their customers.
Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!