GUIDE

Building a Customer Success Program in Early-Stage Start-ups

Early-stage Startups are always focused on growth, but to retain customers, they need to invest and start building a Customer Success Program to expedite their ability to provide value for their customers, increasing retention and sales. Investing in Customer Success earlier than you think is necessary if you are eager to guarantee your company’s success even as a startup. However, establishing a Customer Success Program in early-stage startups necessitates having stellar Customer Success Managers to help develop the program and ensure Customer Success. Tobe Thompson, Founder, and CEO of SmartMoving, shares best practices in building a Customer Success Program from the ground up. Tobe shares the process he went through to establish a Customer Success practice in an early-stage start-ups, which includes:

Customer Success Manager Responsibilities – Suggested Playbooks to Get Started
Customer Success Software Selection Matrix
Ways on how to automate your Customer Success Program
Challenges a startup would face and how to overcome them

Download Tobe’s presentation slides to know the process he went through to establish their customer success practice. To learn more, watch this video. Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!

Additional Resources

Customer Success Videos

How to Build a Customer Success Program in EARLY-STAGE STARTUPS

Discover the best practices in building a Customer Success Program from the ground up

The Startup Entrepreneur Guide To Starting A Customer Success Program:

This video offers startups a guide to starting a Customer Success program. Customer Success programs vastly change over time.

How to Build a CS Program in Early-stage Startups

Early-stage Startups are always focused on growth, but to retain customers, they need to invest and start building a Customer Success Program to expedite your ability to provide value to your customers, increasing retention and sales. Investing in Customer Success earlier than you think is necessary if you are eager to guarantee your company’s success even as a startup. However, establishing a Customer Success Program in early-stage startups necessitates having stellar Customer Success Managers to help develop the program and ensure Customer Success. Tobe Thompson, Founder, and CEO of SmartMoving, shares best practices in building a Customer Success Program from the ground up. Tobe shares the process he went through to establish a Customer Success practice in an early-stage start-up which includes: Download Tobe’s presentation slides to know the process he went through to establish their customer success practice. To learn more, watch this video.Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!

Additional Resources

Customer Success Videos

How to Build a Customer Success Program in EARLY-STAGE STARTUPS

Discover the best practices in building a Customer Success Program from the ground up

The Startup Entrepreneur Guide To Starting A Customer Success Program:

This video offers startups a guide to starting a Customer Success program. Customer Success programs vastly change over time.