Economy Impact on Customer Success

Market Research Results

The Impact of economic downturn on Customer Success

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CSM Practice observed the changes in customer success practice of hundreds of software organization in economic downturn times, leveraging a weekly survey which included customer success manager from all over the world.

Download the survey results and take advantage of this valuable data, which you can leverage in a useful and actionable way for your team. Our goal was to take stock of how customer success teams are impacted by the economic crisis