CUSTOMER SUCCESS STRATEGY

COACHING SESSIONS


 

Customer Success is a relatively young discipline, which means that not all the questions you’ll encounter as a Customer Success executive have tried-and-tested answers.
Having someone to provide mentorship and guidance as you go through your own journey can be invaluable.

 

 

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Executive coaching, as either a one-time or a recurring arrangement, can help you navigate those trickier moments and stay firmly on the path to success. We offer Customer Success leaders help on a wide selection of topics to help them create strategies that will be the engine for growth within their organization.

Customer Journey Mapping

A customer journey map tells the story of a customer’s experience with your product or service: from initial contact, through the process of engagement and into a long-term relationship.

Success Plans & Customer Outcomes

Understanding your customers’ desired outcomes and aligning your organization behind them is a powerful way to improve revenue retention and reduce logo churn.

Quarterly Business Reviews

Delivering an effective EBR / QBR is not as easy as it might first appear. Done incorrectly it can end up wasting time and creating customer frustration. A well-designed QBR strategy, on the other hand, can be a powerful driver of customer success.

Org Structure & Incentive Alignment

Customer Success is part of everybody’s job, not just those in a CSM role, so it’s vital to create the right org structure with aligned incentives and shared accountability.

Metrics & Goals

Measuring the impact of your investment in Customer Success is much easier when you have clear metrics and reporting processes in place.

Leveraging Customer Advocacy

Nothing powers growth more effectively than happy customers, which is why more and more companies are implementing formal customer advocacy programs.

Technology Selection

It’s important to select the right Customer Success technology platform for your business and implement in a way that drives quick adoption with minimal impact on existing operations.

Board Reporting

Making your board presentations customer success-centric will elevate the importance of Customer Success, drive more budget and highlight issues that you need Board and Executive support to solve.

WHAT'S NEXT?

Now is the time to learn more about your unique business goals, so we can help you create the best Customer Success Strategy for your Organization.