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  1. […] Set Renewal Targets Based on Net Retention Revenue Renewal is a key process for any organization, mainly due to the fact that most upsells and cross-sells are obtained during the renewal negotiation process. When setting goals for your Renewal Management team (whether it’s reporting to Sales or Customer Success), it is therefore important to set their renewal targets and key performance indicators on Net Retention Rates (not GRR).  […]

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