CSM Practice & Gainsight


Together we help organizations develop and execute comprehensive customer success strategies to achieve the full value of their investment in Gainsight’s leading customer success management solution.

We focus on meaningful customer success outcomes and bring a lifecycle of solutions from strategy and design, agile project management to on going system maintenance.

Gainsight's first executive team photo (March 2013): Jim Eberlin (founder), Anthony Kennada (VP Marketing), Irit Eizips (now: CSM Practice), Steve Buccola (Director of Product Marketing), Jan Bauer (Sr Director, Services), Dan Steinman (Chief Customer Officer) and Nick Mehta (CEO)
Gainsight’s first executive team photo (March 2013): Jim Eberlin (founder), Anthony Kennada (VP Marketing), Irit Eizips (now: CSM Practice), Steve Buccola (Director of Product Marketing), Jan Bauer (Sr Director, Services), Dan Steinman (Chief Customer Officer) and Nick Mehta (CEO)

Our & Partnership


With our partnership’s focus on business value and client success, combined with strategic investments in innovative technology and client-centered alliance initiatives, CSM Practice harnesses proven methodologies and tools to simplify Gainsight implementations—and to supplement required client resources.

Gainsight, meanwhile, delivers breakthrough innovation, solid customer success management support and a strong services team who collaborate with the CSM Practice team to drive customer success and long-term loyalty worldwide.

Our Gainsight Technology Services


The full basket of our technical Gainsight services includes:

Gainsight AdminPro ServicesGainsight AdminPro Services

We take on the continuing role of Gainsight Administrator for your company, which encompasses tasks such as data load management, business rule development, customizing reports and customer views, co-pilot campaigns, surveys configuration and user maintenance. We also load external data to Gainsight as well as offer data clean-up of your Gainsight or Salesforce data.

Optimization ServicesOptimization Services

We implement the latest Gainsight features and configure additional modules as needed.

Implementation ServicesImplementation Services

We staff your Gainsight Implementation project with domain expert and supplement your team where you fall short, including: a project manager, business system analyst or technical Gainsight administrators.

Thanks to the CSM Practice expertise we were able to successfully realign our customer success strategy and implement Gainsight in a way that delivered significant value around customer insight. This has directly improved how we manage our customer base. I’d highly recommend Irit and the team at CSM Practice to any Gainsight customer.

Mike Marchetti, Sr Director of Business Operations & Systems

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CSM Practice is an official Gainsight Consulting Partner providing professional

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