Customer Health Score Facts & Industry Trends [Infographic]

February 14, 2022 In Retention

In Q4 of 2020, CSM Practice synthesized its survey results from close to 200 of US-Based SAAS companies. The purpose of the survey was to assess the validity of common industry assumptions on customer health scores. It also sought to understand the major trends of customer health scores.

This infographic will show the takeaways and trends in Customer Success’ most popular tool – the Customer Health Score.