Customer Health Score Facts & Industry Trends [Infographic]
February 14, 2022 In Retention
In Q4 of 2020, CSM Practice synthesized its survey results from close to 200 of US-Based SAAS companies. The purpose of the survey was to assess the validity of common industry assumptions on customer health scores. It also sought to understand the major trends of customer health scores.
This infographic will show the takeaways and trends in Customer Success’ most popular tool – the Customer Health Score.
Learn more about Customer Health Score!
- Podcast: Why your customer health scores are not working
- Download: Customer Health Score Facts and Trends Full Research Results
- Blog: Customer Health Score Survey Results
- Blog: Customer Health Metrics That Matter
- Video: How to Create a Customer Health Score?
- Video: Customer Health Score: Facts and Trends