Irit Eizips

Irit Eizips
Practice Director

Irit Eizips brings deep expertise in the area of Customer Success. Her extensive consulting career in management consulting, corporate performance management, solution implementations, marketing, business process optimization, accounting and solution consulting – provides her the unique position to not only define a strong strategy plan for her customers, but also see it through execution and tweak what’s needed along the way to allow for a high adoption of new processes.

Irit partners with customer success leaders to accelerate the creation of customer success strategies, derive extensive value from customer success solutions and coach the CSM team in becoming more proactive and efficient.

As a consultant, Irit is committed to exploring options and alternatives with her clients, without bias, to help them make the most informed decision. She keeps it real and advises her clients on what’s right, not what’s easy. She listens more than she talks and takes a genuine interest in what matters. The combination of Irit’s diverse experience and deep expertise in customer success is a powerful combination.

Kim Williams, Senior Consultant at CSM Practice, has broad experience in business operations. She is an expert in Gainsight as well as a certified Salesforce.com Administrator and Developer. Over the last two decades, Kim has worked as an IT Manager at high tech companies in Silicon Valley. Her background in business applications and operations has given her a deep understanding of best practices.

Kim is experienced at project management, especially with regards to implementing new software. She excels at creating solutions to business problems that both solve the business problem and fit within an organization’s culture. Outside of her professional life, Kim loves to travel and spend time with her family.

Kim Williams

Kim Williams
Senior Consultant

Daniel Oberes

Daniel Oberes
Customer Success Technology Advisor

Daniel Oberes, Customer Success Technology Advisor at CSM Practice, brings deep and broad experience in Customer Success, Business Operations and Business Intelligence. With an extensive background in services, mission-critical systems integration and program management within high growth and rapidly maturing enterprise organizations, Daniel has built operational functions from the ground up, implementing strategy and innovation across the customer lifecycle.

Daniel is an active contributor to the Customer Success community, as a speaker focusing on operationalizing Customer Success and as member of the Customer Success Network Advisory Council. When not out on the frontier of SaaS operations, Daniel enjoys time with his family (his wife, 2 kids, 2 dogs, 2 cats and 1 snake).

Emilia D’Anzica, MBA, PMP , is a strategic management advisor at CSM Practice. After nearly 20 years in the Tech Industry, she has a deep understanding of best practices in Scaling business operations. She now specializes in working with executives to build high-achieving customer success teams and programs from onboarding to customer advocacy.

Kim Williams

Emilia D’Anzica
Strategic Management Advisor

Jean Nairon

Jean Nairon
Senior Consultant

Jean Nairon, Senior Consultant at CSM Practice, brings extensive experience in strategizing and operationalizing customer success practices. His career spans building customer success organizations from the ground up to consulting with existing organizations and improving how they deliver success. His consulting work has also included implementing technology and processes for Marketing, Sales and Customer Success organizations.

Jean has spent the last 10+ years implementing and administering Salesforce.com and complimentary technologies including Gainsight in various SaaS companies. He has a deep understanding of object-orientated architecture, building business rules, processes, reporting, and analytics. His technical and business skills equip him well to both define high-level strategy as well as building detailed business processes and technical requirements.

As a customer success leader, Jean has worked with various large enterprises in technology, health, manufacturing, and oil and gas industries. Jean is passionate about helping companies improve the way they operate and deliver product to their customers. Jean is by nature a listener which makes him great at defining current states and a pragmatic innovator which helps in defining actionable future states. Jean is also French Canadian, lives in Vancouver, Canada and holds an MBA, PMP certification, and Salesforce Administrator certification.

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