Jean Nairon, Senior Consultant at CSM Practice, brings extensive experience in strategizing and operationalizing customer success practices. His career spans building customer success organizations from the ground up to consulting with existing organizations and improving how they deliver success. His consulting work has also included implementing technology and processes for Marketing, Sales and Customer Success organizations.
Jean has spent the last 10+ years implementing and administering Salesforce.com and complimentary technologies including Gainsight in various SaaS companies. He has a deep understanding of object-orientated architecture, building business rules, processes, reporting, and analytics. His technical and business skills equip him well to both define high-level strategy as well as building detailed business processes and technical requirements.
As a customer success leader, Jean has worked with various large enterprises in technology, health, manufacturing, and oil and gas industries. Jean is passionate about helping companies improve the way they operate and deliver product to their customers. Jean is by nature a listener which makes him great at defining current states and a pragmatic innovator which helps in defining actionable future states. Jean is also French Canadian, lives in Vancouver, Canada and holds an MBA, PMP certification, and Salesforce Administrator certification.