Irit Eizips brings deep expertise in the area of Customer Success. Her extensive consulting career in management consulting, corporate performance management, solution implementations, marketing, business process optimization, accounting and solution consulting – provides her the unique position to not only define a strong strategy plan for her customers, but also see it through execution and tweak what’s needed along the way to allow for a high adoption of new processes.
Irit partners with customer success leaders to accelerate the creation of customer success strategies, derive extensive value from customer success solutions and coach the CSM team in becoming more proactive and efficient.
As a consultant, Irit is committed to exploring options and alternatives with her clients, without bias, to help them make the most informed decision. She keeps it real and advises her clients on what’s right, not what’s easy. She listens more than she talks and takes a genuine interest in what matters. The combination of Irit’s diverse experience and deep expertise in customer success is a powerful combination.
Kim Williams, Senior Consultant at CSM Practice, has broad experience in business operations. She is an expert in Gainsight as well as a certified Salesforce.com Administrator and Developer. Over the last two decades, Kim has worked as an IT Manager at high tech companies in Silicon Valley. Her background in business applications and operations has given her a deep understanding of best practices.
Kim is experienced at project management, especially with regards to implementing new software. She excels at creating solutions to business problems that both solve the business problem and fit within an organization’s culture. Outside of her professional life, Kim loves to travel and spend time with her family.
Customer Success Technology Advisor
Daniel Oberes, Customer Success Technology Advisor at CSM Practice, brings deep and broad experience in Customer Success, Business Operations and Business Intelligence. With an extensive background in services, mission-critical systems integration and program management within high growth and rapidly maturing enterprise organizations, Daniel has built operational functions from the ground up, implementing strategy and innovation across the customer lifecycle.
Daniel is an active contributor to the Customer Success community, as a speaker focusing on operationalizing Customer Success and as member of the Customer Success Network Advisory Council. When not out on the frontier of SaaS operations, Daniel enjoys time with his family (his wife, 2 kids, 2 dogs, 2 cats and 1 snake).