Reduce Churn by Half in 12 months! Discover 3 proven strategies in cutting churn rate by half in a relatively short period of time. DOWNLOAD YOUR FREE SLIDES Download the presentation slides of Krista Coleman, from her Customer Success Executives Roundtable session, hosted by CSM Practice. Krista is the Chief Customer Officer at K12 Insight. K12 Insight's journey of reducing churn rate is a powerful example of how essential it is to involve both the Customer Success team and the customers themselves in interpreting and manifesting value. For more information about their customer success journey and best practices, watch the recording of Krista's CS Executives Roundtable session here . Email Address* First Name* Last Name* CAPTCHA Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!