COVID-19 pandemic has affected businesses all over the globe, including Saas companies. As a quick respond to protect the health and safety of the employees companies applied the work from home strategy to mitigate the further spread of the virus. Businesses are getting ready to return to work in the physical workplace indicates that employers and employees are embracing the “new normal”, overcoming the fear of the COVID-19 pandemic and adapting to the new culture and best practice. Returning to work, raised legitimate concerns among the customer success community with regards to the health and safety of employees, vendors, and clients.
To help SaaS organizations and Customer Success teams address the going back to work in a safe and calm manner, CSM Practice conducted a customer success Covid-19 related survey. The following is a compilation of best “return to work” practices amid COVID-19, shared by customer success teams and SaaS companies from across the world on our survey. Download this FREE Cheat Sheet now:
How can CSM Practice help!
Do you need help navigating the intricacy of expanding different types of customer accounts during this pandemic? Please contact us at CSM Practice to increase your profitability and ensure that your customer remains successful during this period.