Top 5 Tips for SDK Customer Success [Infographic]


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Have you ever thought about managing Customer Success with almost zero data as to how your customers use your product? 

Imagine you have no access to log-ins, demographics, cookies, or usage metrics to understand your customers’ success. 

That’s the life of an SDK CSM. 

An SDK, or Software Development Kit, is essentially a white-label black box of code we sell to customers for them to implement (seamlessly) into their own apps, to develop astounding technologies based on our product.

Since their customers are the end-users, we do not have any access to know how the ultimate products are used.

But…have no fear! You can use this disadvantage to your advantage (and not just as Information Security superstars!). SDK CSMs work creatively, in a blue ocean of opportunity, to ensure that they provide ultimate value to customers as they build products with SDK solutions. In addition, SDK Customer Success teams provide high-touch & high-tech customer engagement.

Special thanks to Nir Cohen, Director of Customer Success, and Rachel Klapper Freedman, Customer Success Manager at for sharing this infographic to the Customer Success community!

Whenever you’re ready… here are 3 ways I can help you build, optimize, or scale your Customer Success practice:

  1. Grab a free copy of our Customer Success templates and infographics: We’ve created a resource library for you to gain easy access to best practices and benchmark data. – Click Here
  2. Subscribe to our CSM Practice newsletter: Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. – Click Here 
  3. Work with our team privately: If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the ‘Contact Us’ form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. – Click Here

Additional Resources

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