SOLUTIONS

RENEWALS KEEP BUSINESSES ALIVE

Renewal Management

Gain in-depth insights to why some customers churn and some renew to improve your retention rate. Optimize your renewal management process to increase your net retention, define a clear escalation path, improve transparency, and cross-functional collaboration. CSM Practice service offerings will help you gain better visibility to customer churn reasons, design proactive churn risk playbooks, and highlight areas where technology can be used to scale your renewal process.

Renewal Management

HOW CAN WE IMPROVE YOUR RENEWAL MANAGEMENT PROCESS?

Renewal Management

See The Big Picture

Keeping track of your customers’ renewal habits will help you create accurate business forecasts and make well-informed decisions when it comes to prioritizing your team’s efforts and allocating business resources.

Renewal Management

Minimize Renewals

Low renewal rates are easier to fix when they are detected early. If you don’t monitor your renewal rates closely, you’ll realize the problem after the irreversible damage has been done.

Renewal Management

Improve Your Solution

Your renewal rates are the way they are for a reason. Getting to the bottom of what makes your customers choose not to renew their subscription will help you improve your solution with facts, not intuition.

Renewal Management

Leverage Business Data

Renewals and upsells automation require accurate data to work properly. By leveraging your customer data and getting actionable insights, you can increase cross-sell and upsell transactions in a more efficient and proactive manner.

60%

HIGHER PROFIT

For businesses that

prioritize customer experience

75%

BUSINESS PROFIT

For every 5% increase in

customer retention

7x

MORE EXPENSIVE

To acquire new clients

than retain existing one

Renewal Management

OUR RENEWAL MANAGEMENT SERVICES

Renewal Management

Ready to maximize your revenues with more renewals?

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