I approached CSM Practice because I was looking to enhance our Customer Success strategies and programs at ZeroCater. They helped our team build confidence in implementing ideas and processes to support scalability and structure. One thing I liked was their refreshing and practical perspective. I would recommend CSM Practice to customer success professionals who wish to learn about best practices in a manner that is attainable and relevant to your specific organization, growth stage, and business model. CSM Practice brings an experience that is motivational, interactive, well organized, and curated to our needs and objectives.