Arvind Stokes

I approached CSM Practice because I was looking to enhance our Customer Success strategies and programs at ZeroCater. They helped our team build confidence in implementing ideas and processes to support scalability and structure. One thing I liked was their refreshing and practical perspective. I would recommend CSM Practice to customer success professionals who wish to learn about best practices in a manner that is attainable and relevant to your specific organization, growth stage, and business model. CSM Practice brings an experience that is motivational, interactive, well organized, and curated to our needs and objectives.
Written By:

Irit Eizips

Irit is the Chief Customer Officer & CEO at CSM Practice. CSM Practice is a customer success consulting firm offering services to increase net retention, improve customer satisfaction, and grow advocacy. Irit has been pivotal in shaping Customer Success methodologies and best practices. She has been named one of the top Customer Success and CX Strategists, year after year, since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. Her strategy consulting firm, CSM Practice is the first customer success strategy consulting firm in the world. The firm helps companies accelerate profitable growth through the design and implementation of customer retention and expansion selling methodologies. CSM Practice offers a unique customer-centric methodology encompassing the entire customer life-cycle including onboarding, adoption, expansion, and renewals. It is the first consulting firm in the world to be fully dedicated to Customer Success. Irit had been leading the success of her firm through the development of methodologies for customer success programs and is continuously producing thought leadership content for the Customer Success community.