Mike Marchetti

mike marchetti
Senior Director of Business Operations and Systems, Clearslide
Thanks to the CSM Practice expertise we were able to successfully realign our customer success strategy and implemented Gainsight in a way that delivered significant value around customer insight. This has directly improved how we manage our customer base. I’d highly recommend Irit and the team at CSM Practice to any Gainsight customer.
Written By:
Irit Eizips

Irit is the Chief Customer Officer & CEO at CSM Practice, is a world-renowned expert on customer retention, upsells, cross-sells, and customer value strategies and methodologies. Since 2013, Irit has been pivotal in shaping Customer Success best practices. She has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Irit was recently named one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is frequently producing thought leadership on her youtube channel (CSM Practice) and is often featured as a speaker at conferences and Customer Success publications.