The Essential Guide to Launching your Customer Success Program Successfully

February 03 2019 0comment

As the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need to quickly shift from support ticket escalations to delivering on business outcomes. Their clients need to understand the new role and align resources and expectations.

Chris Singh, Head of Global Customer Success at SAP and I joined forces for a dynamic fireside chat on the key factors in launching a Customer Success program successfully at last year’s TSW Conference in Las Vegas.

During our session, Chris drew from his professional experience at SAP and shared lessons learned in building a Customer Success program. I then shared common trends and a proven framework that you can use in building your own Customer Success program successfully.

In fact, at the end of the session, everyone received my latest eBook, “The Essential Guide to Launching your Customer Success Program“. This is my way of making sure you have the best chances of being successful with your own Customer Success endeavors.

In fact, you can download the eBook here

 

Written By:

Irit Eizips

Irit Eizips brings deep expertise in the area of Customer Success. As an early member of Gainsight's executive team, Irit has been pivotal in shaping Customer Success methodologies and best practices. For the past 3 years, Irit has been voted as a top Customer Success influencer and is frequently featured as a speaker at conferences and Customer Success public events. Irit serves as CEO for CSM Practice, a global Customer Success consultancy firm. The firm specializes in working with customer success leaders to accelerate the creation and implementation of Customer Success strategies, derive extensive value from Customer Success technology solutions as well as certify and train customer facing teams in becoming more proactive and efficient.