As the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need to quickly shift from support ticket escalations to delivering on business outcomes. Their clients need to understand the new role and align resources and expectations.
Chris Singh, Head of Global Customer Success at SAP and I, joined forces for a dynamic fireside chat on the key factors in launching a Customer Success program successfully at last year’s TSW Conference in Las Vegas.
During our session, Chris drew from his professional experience at SAP and shared lessons learned in building a Customer Success program. I then shared common trends and a proven framework that you can use in building your own Customer Success program successfully.
In fact, at the end of the session, everyone received my latest eBook, “The Essential Guide to Launching your Customer Success Program“. This is my way of making sure you have the best chances of being successful with your own Customer Success endeavors.
In fact, you can download the eBook here: https://csmpractice.lpages.co/the-executives-guide-to-cs-initiatives-ebook/