CSM Practice recently conducted a global survey to assess the latest trends in upsell strategies. The research specifically focused on how those have shifted in recent years, and how upsell strategies shift with the rise of customer success practices.
In this infographic, we share our findings from this market research, including how upsell revenues can be increased by making appropriate strategic decisions, including:
Most importantly, the infographic provides important benchmark data for upsell practices.
Finally, the infographic may serve as a guide for technology companies regarding upsell ownership decisions, upsell quotas, and upsell incentives. This Upsell infographic can be downloaded here. Kindly consider sharing it with your customer success peers!
Whenever you’re ready… here are 3 ways I can help you build, optimize, or scale your Customer Success practice:
