CSM Practice recently conducted a global survey to assess the latest trends in upsell strategies. The research specifically focused on how those have shifted in recent years, and how upsell strategies shift with the rise of customer success practices.

In this infographic, we share our findings from this market research, including how upsell revenues can be increased by making appropriate strategic decisions, including:

1. How to design a CSM compensation plans to increase upsell revenues
2. What are recent trends in assigning upsell quotas to customer success managers
3. What upsell incentives for customer success managers are most common 

Most importantly, the infographic provides important benchmark data for upsell practices. 

Finally, the infographic may serve as a guide for technology companies regarding upsell ownership  decisions, upsell quotas, and upsell incentives. This Upsell infographic can be downloaded here. Kindly consider sharing it with your customer success peers!