About Us

CSM Practice is a boutique consulting firm which provides high quality services in the areas of customer success. We help customers in creating excellence in customer experience through management consulting, certification programs and customer success systems.

We pride ourselves in not only defining a strategy, and the processes, systems and people needed to execute it. We take the time to see our customer success plans through its execution and placement in operations, to ensure those are tailored to our customer’s specific needs and therefore adopted well in their organization.

CSM Practice ExperienceExperience

Since 1997, we’ve helped companies improve their profitability and growth by optimizing their processes and successfully implementing new systems.

CSM Practice TechnologyTechnology

Our mission is to become the leading applications partner for customer success management and customer intelligence solutions. We implement Gainsight!

CSM Practice ValuesValues

We do what’s right, not what’s easy.

We listen more than we talk. We take a genuine interest in what matters.

We explore options and alternatives with our clients, without bias, to help them make the most informed decision.

CSM Practice is a proud consulting alliance partner of

TSIA Consulting Alliance Partner-4C (1)


customersuccessassociation logogainsight logo (1)


If you have any questions or would like to find out more