ABOUT US

WHO WE ARE

Established in 2014, CSM Practice is the first customer success strategy consulting firm in the world. The firm helps companies reduce churn and grow upsell revenues through the design and implementation of customer success strategies. By working with CSM Practice companies adopt a customer-centric approach encompassing the entire customer life-cycle including on-boarding, adoption, upsells, cross-sells, and renewals. Working with over 100 mid-market and high-growth technology companies, we offer unique methodologies to launch an effective customer success strategy for your internal customer-facing teams, as well as resellers, MSPs, and VARs.

WHAT WE DO

We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase advocacy since 2014.

OUR VALUES

INTEGRITY

We do what’s right for our clients even when it’s not easy.

PEOPLE

We listen more than we talk and take genuine interest in what matters.

TRUST

We explore options without bias to help our clients make well-informed decision.

OUR REPUTATION

PeopleHUM 2021 Top Global Inspirational Leaders
smart karrot 2021 influencers
survey global cx
cs strategist 2020
top 100 customer success influencer
2017 top 100 cs strategists

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