ABOUT US
WHO WE ARE
CSM Practice is a boutique customer success consulting firm that has been on business since 2014. We are a small team with big results and a hands on consulting approach that handles everything from strategy to execution.
WHAT WE DO
We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase advocacy since 2014.
OUR VALUES
INTEGRITY
We do what’s right for our clients even when it’s not easy.
PEOPLE
We listen more than we talk and take genuine interest in what matters.
TRUST
We explore options without bias to help our clients make well-informed decision.
