WHAT WE DO

We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase advocacy since 2014.

We take our time to listen to our clients, understand their goals, create a proper strategy, and help them implement it to achieve their goals.

WHY CSM PRACTICE?

INDUSTRY ROCKSTARS

Align your strategy with best practices working with experts who understand the subscription model and know customer success inside out.

WE GET THINGS DONE

We don’t just “provide recommendations”. We design and implement strategies that help our clients achieve their customer success goals and maximize value for their customers.

OUR REPUTATION

PeopleHUM 2021 Top Global Inspirational Leaders
smart karrot 2021 influencers
survey global cx
cs strategist 2020
top 100 customer success influencer
2017 top 100 cs strategists
Top 100 Strategist Badge Credly

RESULTS THAT SCALE

Work with a team of consultants who have a track record scaling the customer success operations of some of the biggest technology and service companies.

CUSTOMER-CENTRIC APPROACH

Ensure the suitability of your customer success framework to your business model and unique customer needs with our proven, research-based approach.

Ready to skyrocket your subscription revenues?

WHAT OUR CLIENTS SAY

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