WHAT WE DO

We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase advocacy since 2014.

We take our time to listen to our clients, understand their goals, create a proper strategy, and help them implement it to achieve their goals.

WHY CSM PRACTICE?

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INDUSTRY ROCKSTARS

Align your strategy with best practices working with experts who understand the subscription model and know customer success inside out.

WE GET THINGS DONE

We don’t just “provide recommendations”. We design and implement strategies that help our clients achieve their customer success goals and maximize value for their customers.

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RESULTS THAT SCALE

Work with a team of consultants who have a track record scaling the customer success operations of some of the biggest technology and service companies.

CUSTOMER-CENTRIC APPROACH

Ensure the suitability of your customer success framework to your business model and unique customer needs with our proven, research-based approach.

Ready to skyrocket your subscription revenues?

CUSTOMER SUCCESS STORIES

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Building a world-class customer success organization

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Veriforce is now confidently implementing an end-to-end customer success framework by rolling out milestone-paced recommended deliverables as defined by CSM Practice.

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Exceeding goals with scalable customer success

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CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.

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Scaling customer success to double revenue

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CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.

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WHAT OUR CLIENTS SAY

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