I approached CSM Practice because I was looking to enhance our Customer Success strategies and programs at ZeroCater. They helped our team build confidence in implementing ideas and processes to support scalability and structure.

One thing I liked was their refreshing and practical perspective. I would recommend CSM Practice to customer success professionals who wish to learn about best practices in a manner that is attainable and relevant to your specific organization, growth stage, and business model. CSM Practice brings an experience that is motivational, interactive, well organized, and curated to our needs and objectives.”

Arvind Stokes Vice President of operations

“What I love about Irit is that she brings enormous expertise while being very sharp at assessing the temperature of the business, to be able to set the right expectations and priorities. She is thorough and very detailed, and understands how to build an effective plan in incremental steps.”

Ines Espana VP Customer Success

“As a result of working with CSM Practice, we now have a solid foundation for our customer for life program that we can utilize to continue building out new assets and processes. Our customer success team is significantly more proactive with our customers.”

Kathleen Lord VP Sales & Customer Success