WHO WE ARE
CSM Practice is a consulting firm specializing in building customer success programs to create excellence in customer experience.
OUR CLIENTS LIST
WHAT OUR CLIENTS SAY
Irit’s diverse and deep experience across business process technology, operations, sales, customer success and services made her extremely valuable to work with.
She has unique ability to see the whole picture.
Mike Schmidt VP Sales at GainsightAs a result of working with Irit we now have a solid foundation for our customer for life program that we can utilize to continue building out new assets and processes.
Our customer success team is significantly more pro-active with our customers.
Kathleen Lord VP Sales & Customer SuccessIrit came highly recommended by our Customer Success Manager at Gainsight.
Very quickly, Irit helped us derive more value from our Gainsight solution and align our cross-functional initiatives around customer success, marketing campaigns and advocacy activities.
Deborah Doneen VP Strategic Business ToolsIrit’s proposal to help us take Customer Success to the next level was compelling and spot on regarding the issues we needed to address, she was quick to diagnose and propose a clear course of action. It was exactly what we needed, so it was easy to start working with her right away.
Dan Schoenbaun CEO at Redbooth