Our Clients Dig Us

We’ve helped the best succeed


Our team of customer success rockstars have helped fuel the best practices for Startups, Hyper-Growth and Enterprise.



  • I approached CSM Practice because I was looking to enhance our Customer Success strategies and programs at ZeroCater. They helped our team build confidence in implementing ideas and processes to support scalability and structure. One thing I liked was their refreshing and practical perspective. I would recommend CSM Practice to customer success professionals who wish to learn about best practices in a manner that is attainable and relevant to your specific organization, growth stage, and business model. CSM Practice brings an experience that is motivational, interactive, well organized, and curated to our needs and objectives."

    Arvind StokesVice President of operations
  • “What I love about Irit is that she brings enormous expertise while being very sharp at assessing the temperature of the business, to be able to set the right expectations and priorities. She is thorough and very detailed, and understands how to build an effective plan in incremental steps.”

    Ines EspanaVP Customer Success
  • The CSM Bootcamp was very valuable for us in reviewing our current customer journey and playbooks. The group discussions were great! Everyone learned something new and it gave us a chance to see different approaches to similar customer success situations.

    Andrew KaneVP of Customer Success

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