WHAT WE DO
We’ve been helping technology and service organizations reduce churn, improve expansion selling and increase advocacy since 2014.
We take our time to listen to our clients, understand their goals, create a proper strategy, and help them implement it to achieve their goals.
WHY CSM PRACTICE?
Align your strategy with best practices working with experts who understand the subscription model and know customer success inside out.
WE GET THINGS DONE
We don’t just “provide recommendations”. We design and implement strategies that help our clients achieve their customer success goals and maximize value for their customers.
RESULTS THAT SCALE
Work with a team of consultants who have a track record scaling the customer success operations of some of the biggest technology and service companies.
Ensure the suitability of your customer success framework to your business model and unique customer needs with our proven, research-based approach.
CUSTOMER SUCCESS STORIES
Building a world-class customer success organization
Veriforce is now confidently implementing an end-to-end customer success framework by rolling out milestone-paced recommended deliverables as defined by CSM Practice.
Exceeding goals with scalable customer success
CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.
Scaling customer success to double revenue
CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.