YOUR CUSTOMER SUCCESS HEROES Need better playbooks? Increase proactiveness? Scale up with technology? We can help Our Clients Dig Us We’ve helped the best succeed Our team of customer success rockstars have helped fuel the best practices for Startups, Hyper-Growth and Enterprise. OUR SERVICES We include best practice and detailed guidance with all our services. Since we are a 100% referral based business, our services are of high(est) quality, on time, on budget and tailored to your unique needs. STRATEGY Strategic Consulting Services for customer success executives LEARN MORE TECHNOLOGY Scale your team and get more value from your systems! LEARN MORE EDUCATION Customer Success training for executives and practitioners LEARN MORE WHAT OUR CLIENTS SAY "I approached CSM Practice because I was looking to enhance our Customer Success strategies and programs at ZeroCater. They helped our team build confidence in implementing ideas and processes to support scalability and structure. One thing I liked was their refreshing and practical perspective. I would recommend CSM Practice to customer success professionals who wish to learn about best practices in a manner that is attainable and relevant to your specific organization, growth stage, and business model. CSM Practice brings an experience that is motivational, interactive, well organized, and curated to our needs and objectives." Arvind StokesArvind Stokes, Vice President of Operations Irit's diverse and deep experience across business process technology, operations, sales, customer success and services made her extremely valuable to work with. She has unique ability to see the whole picture. Mike SchmidtVP Sales at Gainsight CSM Practice came highly recommended by our Customer Success Manager at Gainsight. Very quickly, Irit helped us derive more value from our Gainsight solution and align our cross-functional initiatives around customer success, marketing campaigns and advocacy activities. Deborah DoneenVP Strategic Business Tools Go ahead, ask us anything. *** **** *My Customer Success NeedsImplementing Customer Success System ServicesIncrease Expansion and UpsellImprove client onboardingCreate premium client servicesCustomer Renew/Churn InterviewsCustomer Success StrategyDevelop and deploy CS programsCross-Functional AlignmentDevelop and Implement PlaybooksDevelop Value PlaybooksElevate Customer ExperienceGrow advocacyReduce ChurnScale my Customer Success operationsOtherEmailThis field is for validation purposes and should be left unchanged. Questions, Comments? Let us know!NEED MORE INFO *** **** *My Customer Success NeedsImplementing Customer Success System ServicesIncrease Expansion and UpsellImprove client onboardingCreate premium client servicesCustomer Renew/Churn InterviewsCustomer Success StrategyDevelop and deploy CS programsCross-Functional AlignmentDevelop and Implement PlaybooksDevelop Value PlaybooksElevate Customer ExperienceGrow advocacyReduce ChurnScale my Customer Success operationsOtherPhoneThis field is for validation purposes and should be left unchanged. Close Email Us