YOUR CUSTOMER SUCCESS HEROES Need better playbooks? Increase proactiveness? Scale up with technology? We can help Our Clients Dig Us We’ve helped the best succeed Our team of customer success rockstars have helped fuel the best practices for Startups, Hyper-Growth and Enterprise. OUR SERVICES We include best practice and detailed guidance with all our services. Since we are a 100% referral based business, our services are of high(est) quality, on time, on budget and tailored to your unique needs. STRATEGY Strategic Consulting Services for customer success executives LEARN MORE TECHNOLOGY Scale your team and get more value from your systems! LEARN MORE EDUCATION Customer Success training for executives and practitioners LEARN MORE WHAT OUR CLIENTS SAY I approached CSM Practice because I was looking to enhance our Customer Success strategies and programs at ZeroCater. They helped our team build confidence in implementing ideas and processes to support scalability and structure. One thing I liked was their refreshing and practical perspective. I would recommend CSM Practice to customer success professionals who wish to learn about best practices in a manner that is attainable and relevant to your specific organization, growth stage, and business model. CSM Practice brings an experience that is motivational, interactive, well organized, and curated to our needs and objectives." Arvind StokesVice President of Operations “What I love about Irit is that she brings enormous expertise while being very sharp at assessing the temperature of the business, to be able to set the right expectations and priorities. She is thorough and very detailed, and understands how to build an effective plan in incremental steps.” Ines EspanaVP Customer Success The CSM Bootcamp was very valuable for us in reviewing our current customer journey and playbooks. The group discussions were great! Everyone learned something new and it gave us a chance to see different approaches to similar customer success situations. Andrew KaneVP of Customer Success Go ahead, ask us anything. *** **** *My Customer Success NeedsImplementing Customer Success System ServicesIncrease Expansion and UpsellImprove client onboardingCreate premium client servicesCustomer Renew/Churn InterviewsCustomer Success StrategyDevelop and deploy CS programsCross-Functional AlignmentDevelop and Implement PlaybooksDevelop Value PlaybooksElevate Customer ExperienceGrow advocacyReduce ChurnScale my Customer Success operationsOther Questions, Comments? Let us know!NEED MORE INFO *** **** *My Customer Success NeedsImplementing Customer Success System ServicesIncrease Expansion and UpsellImprove client onboardingCreate premium client servicesCustomer Renew/Churn InterviewsCustomer Success StrategyDevelop and deploy CS programsCross-Functional AlignmentDevelop and Implement PlaybooksDevelop Value PlaybooksElevate Customer ExperienceGrow advocacyReduce ChurnScale my Customer Success operationsOther Close Email Us