Nick is the CEO of Gainsight, The Customer Success Company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SaaS business model worldwide. He has been named one of the Top SaaS CEOs by the Software Report three years in a row, one of the Top CEOs of 2018 by Comparably, and was a finalist for EY’s Entrepreneur of the Year. He is a member of the Board of Directors at F5 and has also co-authored two books on the customer success field, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, and The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift. He is passionate about family, football, philosophy, physics, fashion, feminism, and SaaS customer success. People told him it’s impossible to combine all of those interests, but Nick has made it his life’s mission to try.
Irit is the Chief Customer Officer & CEO at CSM Practice. She is a world-renowned expert on customer retention, upsells, cross-sells, and customer value strategies and methodologies. Since 2013, Irit has been pivotal in shaping Customer Success best practices. She has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Irit was recently named one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is frequently producing thought leadership on her Youtube channel (CSM Practice) and is often featured as a speaker at conferences and Customer Success publications.
Chris Singh is the Senior Vice President of Customer Success Management at SAP.
With over 15 years at SAP, Chris has deep expertise in handling large enterprise customers, thought leadership in business transformations, cloud, experience management and sustainable business practices. He has also helped SAP in creating a cloud culture mindset, business model and organizational changes to succeed in the cloud. These changes have resulted in significant gains in CSAT, renewals, incremental cloud subscription revenues and customers achieving their business outcomes. Coming from an acquired company, Chris has held key leadership roles in Product and Software Development, Innovation, Engineering and Customer Success. In 2015, Chris moved from Toronto to Philadelphia as the Head of Innovation – SAP Digital Business Services. Then, in 2017, he assumed his current position. Since starting this role, he created the SAP brand – SAP Preferred Success, a best in class Customer Success Management program that has helped thousands of customers in 53 countries meet their business and strategic goals in the cloud. He also serves on the Board of Advisors at CSM Practice and is often a regular media commentor and guest speaker on innovative and value-based technology trends, the power of the cloud, and the future of customer success. He is the keynote speaker at various global events such as The Customer Conference, TSIA, SAPPHIRE NOW, ASUG Annual Conference, etc.
Mary is Glint’s Chief Customer Officer at LinkedIn, responsible for driving and scaling the company’s ability to delight its customers. Prior to joining Glint, she was the Chief Customer Officer at SAP. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of customer success, business consulting, and executive leadership experience. She is a well-recognized customer experience thought leader, speaking at global events and authoring several publications in this space. Further, she has published research and speaks frequently on the topics of performance and process improvement. In addition to her current role, Mary enjoys serving as a Board Advisor and executive coach and has a passion for giving back through female mentorship programs.
Dutta is a thought leader, keynote speaker, and tech industry veteran who specializes in customer strategy, customer acquisition, customer retention, and scaling operations.
At Pinterest and Google, he has built organizations that engage customers to scale and profitability.
Dutta has more than 20 years of industry experience and has held various senior leadership roles in most key operating areas, including Pre-Sales, Business Operations, Product Strategy, Product Management, Product Marketing, Engineering as well as Consulting positions. He specializes in transforming organizations by identifying the right strategic levers to drive the business while minimizing risk. Dutta has operated extensively in both developed and emerging countries.
Christy leads Bloomreach’s efforts to arm customers with the tools and knowledge they need to successfully compete in demanding markets. She is a leading thinker in e-commerce, having been a manager at Bain & Co., focused on technology, retail, and strategy. Christina is an experienced computer programmer who has concentrated on-site search, merchandising and payments. She helped found e-commerce teams at both Hewlett Packard and Walmart. Christina holds a bachelor’s in mathematics from Saint Mary’s College and an MBA from Harvard Business School.
Peter is a senior-level Marketing and Customer Success professional with extensive experience working with wide-ranging clients of both SaaS and On-Premise customer engagement models. He is the current head of enablement for Oracle North America Customer Success. Peter is an industry researcher for client engagement best practices and the former head of Customer Success Research at TSIA. He is also a client-facing executive advisor helping customer success leaders understand what it takes to transform their practices and make them fully digital and better-prepared to not just to defend against, but to exploit, the external forces that are disrupting business. A monthly contributor to the Oracle Marketing Cloud Blog series (awarded 2018 best blog post by B2B Marketing Zone). A visionary leader in the Customer Success industry with solid contributions of quality content (presentations, blogs, podcasts). Peter was listed on the A-List for Customer Success and selected by a jury of Customer Success Leaders as one of the MindTouch Top 25 Influencers in 2017.
David is the Senior Vice President of Sales at OpenText. He has been a long-time commentator and visionary in the areas of Customer Success and Cloud Business Models.
His current role includes helping guide OpenText, long-term success in the premise software world, to even greater success as a cloud software leader. Before joining OpenText, David was a Managing Director at PwC, leading the firm’s Service practice in the US with a focus on technology, communications, and financial services companies. For almost a decade, he has been sought after in C-Suites and Board Rooms to help map and implement practical, high impact, visionary Customer Success operations, and is a regular speaker at a company and public conferences.
Maranda is the Vice President of Customer Success and People Ops at Swiftly. She has spent the last 20 years of her career building and scaling operations. She has experience building and scaling Customer Success (B2B, B2C, B2B2C), Customer Service (B2B, B2C), API (Engineering) Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations. Maranda has been honored as a Top 100 Customer Success Strategist in both 2017 & 2018, sits on numerous boards, and recently joined the board of advisors for the University of San Francisco’s Customer Success and Insight’s MBA Program and the board of CSM Practice.