Nick is the CEO of Gainsight, The Customer Success Company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SaaS business model worldwide. He has been named one of the Top SaaS CEOs by the Software Report three years in a row, one of the Top CEOs of 2018 by Comparably, and was a finalist for EY’s Entrepreneur of the Year. He is a member of the Board of Directors at F5 and has also co-authored two books on the customer success field, Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue, and The Customer Success Economy: Why Every Aspect of Your Business Model Needs A Paradigm Shift. He is passionate about family, football, philosophy, and SaaS customer success.
Irit is the Chief Customer Officer & CEO at CSM Practice. She is a world-renowned expert on customer retention, upsells, cross-sells, and customer value strategies and methodologies. Since 2013, Irit has been pivotal in shaping Customer Success best practices. She has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Irit was recently named one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is frequently producing thought leadership on her Youtube channel (CSM Practice) and is often featured as a speaker at conferences and Customer Success publications.
Chris Singh joined Blackbaud in May 2021 to lead Global Customer Success and most recently served as senior vice president of Customer Engagement and Experience at SAP. During his tenure, he created the SAP brand of SAP Preferred Success, a best-in-class Customer Success Management program that helped thousands of customers in 53 countries meet their business and strategic goals in the cloud. In this role, Singh and his team contributed heavily toward the cloud subscription business. Singh has deep expertise in enterprise customer success, business transformation and cloud commercial business models, SaaS—public and private clouds, experience management and sustainable business practices. He has demonstrated success in achieving significant gains in customer satisfaction, references, renewals and incremental cloud subscription revenues. Singh has held key leadership roles in product and software development, innovation, engineering and customer success.
Mary is involve.ai’s Chief Strategy & Customer Officer. Prior to joining involve.ai, Mary was Glint’s Chief Customer Officer at LinkedIn, responsible for driving and scaling the company’s ability to delight its customers. Prior to joining Glint, she was the Chief Customer Officer at SAP. Mary holds a Master’s Degree in Industrial/Organizational Psychology and has over 20 years of customer success, business consulting, and executive leadership experience. She is a well-recognized customer experience thought leader, speaking at global events and authoring several publications in this space. Further, she has published research and speaks frequently on the topics of performance and process improvement. In addition to her current role, Mary enjoys serving as a Board Advisor and executive coach and has a passion for giving back through female mentorship programs.
One of the world’s leading customer success experts and a Top 100 Customer Success Strategist, Wayne McCulloch is the former Global Head of Customer Success at Google Cloud. He worked with Google Cloud’s entire SaaS portfolio as the Customer Success Leader. He’s a keynote speaker and the recipient of multiple industry awards, with more than twenty-five years of experience in customer-focused roles.
Wayne began his software career at PeopleSoft and Vignette before becoming an SVP at Salesforce, the Chief Customer Officer at Kony, Inc., and the VP of the Customer Success Group at Looker. He is also the author of the book, The Seven Pillars of Customer Success.
Liz is a results-driven sales enablement strategist with extensive experience developing sales readiness programs and guiding the implementation of enterprise software solutions for clients in the finance and technology sectors. She has a proven track record in account management, business process analysis, process adoption, relationship building, and customer service. She has a track record of improving business efficiencies and key sales metrics for a diverse range of customers in regional and global markets.
She is known as a versatile contributor with experience in all core sales enablement and customer success functions.
Sanjeet is a customer-centric executive with a history of building and deploying mission-critical 24 X 7 support, professional services and customer success operations from the ground up globally, with a focus on continuous improvement, superior customer experience, building digital capabilities, performance management, cost optimization and revenue growth.
Sanjeet leads and scales global success, support and services teams through periods of significant revenue growth. Thrives on being accountable for transformation and continuous improvement, revenue and margin targets, with a track record of consistently delivering results for customers and the organization. Global citizen with high emotional intelligence who inspires employees and builds culturally diverse teams.
Christy leads Bloomreach’s efforts to arm customers with the tools and knowledge they need to successfully compete in demanding markets. She is a leading thinker in e-commerce, having been a manager at Bain & Co. focused on technology, retail, and strategy. Christina is an experienced computer programmer who has concentrated on-site search, merchandising, and payments. She helped found e-commerce teams at both Hewlett Packard and Walmart. Christina holds a bachelor’s in mathematics from Saint Mary’s College and an MBA from Harvard Business School.
David is the Senior Vice President of Sales at OpenText. He has been a long-time commentator and visionary in the areas of Customer Success and Cloud Business Models.
His current role includes helping guide OpenText, long-term success in the premise software world, to even greater success as a cloud software leader. Before joining OpenText, David was a Managing Director at PwC, leading the firm’s Service practice in the US with a focus on technology, communications, and financial services companies.
Maranda is the Vice President of Customer Success and People Ops at Swiftly. She has spent the last 20 years of her career building and scaling operations. She has experience building and scaling Customer Success (B2B, B2C, B2B2C), Customer Service (B2B, B2C), API (Engineering) Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations. Maranda has been honored as a Top 100 Customer Success Strategist in both 2017 & 2018, sits on numerous boards, and recently joined the board of advisors for the University of San Francisco’s Customer Success and Insight’s MBA Program and the board of CSM Practice.
Jim is the Founder and CEO of TopOPPS, a sales pipeline management and forecast predictability solution that uses machine learning algorithms to bring clarity to the sales pipeline, accuracy to the forecast, and alignment to the sales process. He’s also the founder of Gainsight, leading SaaS solution for Customer Success platform, and Founder of Host Analytics (now called Planful), leading SaaS solution platform for Financial Planning and Analysis. Prior to Host Analytics, Jim was co-founder and CEO of Tapestry Computing FAS, a top 20 Oracle consulting firm specializing in financial analytics and ERP software implementations. Jim led Tapestry to a successful acquisition by Braun Consulting/Fair Isaac.
2015 Mo Governor’s award recipient for Entrepreneur of the Year. Jim has deep experience in start-ups, growing companies, raising venture capital, and successful liquidity events.
Andreas is responsible for SAP’s Customer Solution Support and Innovation (CSI) organization. He joined SAP in 1999 and has held a succession of leadership roles in the organization, including regional and global management roles throughout North America, Europe, and Asia. His responsibilities included leading organizations such as Customer Success Services, Support Delivery, Product Support, Services Head SAP Greater China, SAP MaxAttention program, Solution Support Asia Pacific & Japan, and Global Alliance Management for a leading CPG company.
Prior to SAP, Andreas ran his own IT consultancy business for Healthcare solutions in Germany.