The Formula for a Successful CSM Account Reassignment

June 12, 2023

  If you’ve been in the Customer Success profession long enough, you should have had the opportunity to be part of an account reassignment. Either on the receiving or the giving end. This is an […]

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key saas metrics

Key SaaS Metrics that Matter

With the value of the software-as-a-service (SaaS) market estimated to hit $225 billion in the US by 2025, the industry offers lucrative opportunities for tech entrepreneurs. However, launching a SaaS company can be risky. Recent […]

customer success manager capabilities model

The Customer Success Manager Capabilities Model

The Customer Success landscape has massively evolved recently, and the demand for Customer Success talent consistently grows. As the domain is relatively young, there is a shortage of experienced CS professionals consequently posing challenges to […]