October 11 2018 0comment Share: Customer Success Performance Indicators Posted by Irit Eizips In Blog, Customer Success This summer, I received a call from one of my favorite customer success community leaders, Dave Lake who is the CEO for ClientSuccess. Dave asked me if I might be interested in taking part as […] Continue Reading
April 12 2018 0comment Share: Top Learnings from Gainsight Pulse 2018: Day 2 Posted by Irit Eizips In Blog, Customer Success Day two at Pulse proved to be another one of learning, with a focus on a few key themes, including a strong tie to customer business outcomes. Here were my top takeaways: 1. Every […] Continue Reading
October 13 2017 0comment Share: The Foundation to Accountable Customers Posted by Irit Eizips In Blog, Customer Success Uncovering the Customer’s Role in Success If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of your key objectives. There are many ways one […] Continue Reading
September 19 2017 0comment Share: How to Scale Your Customer Success Teams Posted by Irit Eizips In Blog, Customer Success When we approach addressing this question, we should ask ourselves if the Customer Success Management (CSM) team mainly focused on high-touch or are we looking to scale the efforts that are already working efficiently for […] Continue Reading
June 15 2017 0comment Share: Segmenting Your Customer Base To Scale Posted by Irit Eizips In Blog, Customer Success As your company grows and you win more customers, you will either need to hire more people, or be smarter with your time. To scale your Customer Success team, you will need to segment your […] Continue Reading
April 17 2017 0comment Share: 3 Steps to Increase Your Customer Success Budget Posted by Irit Eizips In Blog, Customer Success To scale, one needs a bigger budget. You might need additional funds to purchase a Customer Success Operations System to automate playbooks and avoid unnecessary manual work. You might also need additional funds approved to hire additional Customer Success […] Continue Reading
March 26 2017 0comment Share: How to Focus Customer Success on Advocacy Posted by Irit Eizips In Blog, Customer Success Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman, VP of Customer Success at Influitive to learn how he promotes customer success at Influitive […] Continue Reading
March 13 2017 0comment Share: 3 Ways to Promote Productivity & Proactivity Posted by Irit Eizips In Blog, Customer Success Many customer success organizations still work in a high touch approach. If asked, they will admit that their job is to do anything for the client. This approach is not scalable, time-consuming and what is […] Continue Reading