April 16 2019 0comment Share: Advocacy: Definition for Customer Success Posted by Irit Eizips In Blog, Customer Success, Video Cоmреtіtіоn fоr buѕіnеѕѕ іn tоdау’ѕ ultra-connected, global wоrld іѕ fіеrсе. Eасh dау, frеѕh іdеаѕ аrе fоrmеd and nеw соmраnіеѕ are lаunсhеd, аnd уеt – 90% оf ѕtаrtuрѕ fаіl. Nееdlеѕѕ tо ѕау (оr уоu wоuldn’t bе […] Continue Reading
April 09 2019 0comment Share: 3 New Customer Onboarding Best Practices Posted by Irit Eizips In Blog, Customer Success, Video In the customer success era, on-boarding customers goes above and beyond adhering to a certain scope of work in a timely manner. Check out these three new best practices you can implement to turn your […] Continue Reading
April 03 2019 0comment Share: How to scale your Customer Success Team Posted by Irit Eizips In Blog, Customer Success, Video Our approach to scaling a customer success team might be vastly different for strategic accounts vs. your small and mid-size business (SMB) segment. To scale, most organizations would start with segmenting their customer base and then associate […] Continue Reading
March 18 2019 0comment Share: 3 Interview Tips for Hiring Customer Success Managers Posted by Irit Eizips In Blog, Customer Success, Video There has been a considerable rise in the volume of Customer Success Manager jobs in the marketplace, CSM’s are becoming an integral part of extraordinary client experience. Problem is, role in CSM is relatively new and […] Continue Reading
February 15 2019 0comment Share: [PODCAST] The Value of Customer Success Posted by Irit Eizips In Blog, Customer Success I recently sat down with Eric Sharp, from “1 to 10” Podcast to talk about customer success companies between 1 to 10 million in revenues (aka Startups). Episode Overview What would it be like if […] Continue Reading
February 03 2019 0comment Share: The Essential Guide to Launching your Customer Success Program Successfully Posted by Irit Eizips In Blog, Download As the Customer Success practice is established, organizations and their customers must grapple with change. Customer Success teams need to quickly shift from support ticket escalations to delivering on business outcomes. Their clients need to understand the […] Continue Reading
October 30 2018 0comment Share: Why Delivering on Your Customer’s Desired Business Outcomes Results in Churn Posted by Irit Eizips In Customer Success, Download, Video In today’s world, the subscription model has changed everything. Customers now have the power to choose software vendors who will achieve their desired business outcomes and to leave those who don’t. Let’s face it, since the subscription model becomes […] Continue Reading
October 11 2018 0comment Share: Customer Success Performance Indicator Posted by Irit Eizips In Blog, Customer Success, Video Introduction This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. Dave asked me if I might be interested in taking part as […] Continue Reading