Customer Journey Mapping for B2B Organizations

November 16, 2020

For some companies, they take customer journey mapping at a basic level to the point that it doesn’t encapsulate the maximum value that you can get out of this exercise. There are even companies with […]

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CSM Hero On CS Lifecycle Journey Map For Wordpress

Proactive Customer Expansion Strategies

Every business needs to grow. However, business growth cannot be achieved by simply implementing upsell and cross-sell strategies. Ergo, imposing proactive customer expansion strategies can be beneficial not just for the customers, but ultimately for […]

Customer Maturity Scoring

Customer Maturity Scoring Model

Our latest Customer Success Executives Roundtable was led by Liz McChrystal, Ph.D., Vice President of Revenue Enablement at Accent Technologies. During the session, Liz highlighted the tremendous impact of creating and leveraging the Customer Maturity […]

Achieving 100% Customer Retention

Customer retention is the process of engaging with existing customers to continue buying your products or services. It’s one of the main factors to measure a business’ success. If customer retention is poor, there is […]