October 15 2019 0comment Share: How to Increase Revenues with a Better Renewal Process Posted by Irit Eizips In Blog A steady stream of recurring revenue is essential for any SaaS company. It forms the basis for the company’s profitability and valuation. Since customers prefer pay-as-you-use services, most businesses now use a subscription-based model to […] Continue Reading
October 07 2019 0comment Share: Productivity Tips For Customer Success Teams – PART 2 Posted by Irit Eizips In Blog, Video In the first blog of this series, we discussed the importance of being proactive as a Customer Success manager (CSM). We established that productivity is the key to being proactive since it allows the CSM to dedicate more time for tasks, proactively. […] Continue Reading
October 07 2019 0comment Share: Productivity Tips For Customer Success Teams – PART 1 Posted by Irit Eizips In Blog, Video Managing a growing customer base with ever-evolving desired outcomes requires being proactive and strategic. As a CSM, you can’t afford to be behind the curve on customer needs, you must proactively reach out to customers […] Continue Reading
September 25 2019 0comment Share: How To Capture Business Outcomes During a Quarterly Business Review (QBR) Posted by Irit Eizips In Blog, Download, Video The subscription model has changed everything. In reality, it has put all the power in the customer’s hands. This is the power of choice. With it, customers can either choose to retain your services as a business […] Continue Reading
September 10 2019 0comment Share: Charging for Customer Success Services | How to develop your monetized services strategy without increasing churn Posted by Irit Eizips In Blog, Customer Success, Download, Video Customer Success is key to customer satisfaction, account expansion, and advocacy. To drive these outcomes, many startup SaaS companies readily provide customer success related services for free, especially at an early stage when every customer […] Continue Reading
August 26 2019 0comment Share: Battle Scars and Lessons Learned in Implementing Customer Success Systems Posted by Irit Eizips In Blog, Customer Success, Video A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems […] Continue Reading
July 24 2019 0comment Share: Becoming a Customer-Centric Organization Posted by Irit Eizips In Blog, Customer Success, Video The customer-centric mindset entails making major decisions while taking customer needs and customer journeys into account. This responsibility is not limited to the CSM (Customer Success Manager) alone, a company-wide disposition to customer satisfaction is crucial to […] Continue Reading
June 25 2019 0comment Share: Customer Support 2.0 and the Rise of the Portfolio Success Manager Posted by Irit Eizips In Blog, Customer Success I was interviewed by Jayaram Bhat, Squelch Co-Founder and CEO and we talked about the latest trends in both customer support and success. We examined the more proactive role that support teams are playing and […] Continue Reading