March 26 2017 0comment Share: How to Focus Customer Success on Advocacy Posted by Irit Eizips In Blog, Customer Success Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman, VP of Customer Success at Influitive to learn how he promotes customer success at Influitive […] Continue Reading
January 02 2017 0comment Share: Customer Success for On-Premise?! Yes, but… Posted by Irit Eizips In Blog, Customer Success In the technology industry, customer success management is developing into a vital department. Setting up a customer program involves ensuring the success of your customers and, thereby, keeping them as customers for the long term. […] Continue Reading
November 08 2016 0comment Share: How to Choose and Successfully Implement Customer Success Software Posted by Irit Eizips In Customer Success, Download The usage of Customer Success Management software is invaluable in business today. Such software helps the customer success team better understand your customers and effectively promote upsells and cross-sells. The goal of the customer success […] Continue Reading
September 10 2016 0comment Share: The THREE R’s: Key Customer Success Metrics To Report To Your Board Of Directors Posted by Irit Eizips In Customer Success, Download Customer success, the extent to which your customers are satisfied with your product or service, is a critical part of business. Generally, the greater your customers’ success, the more your business is likely to grow […] Continue Reading
August 30 2016 0comment Share: 7 Ways to Transform your Customer Success Team from Reactive to Proactive Posted by Irit Eizips In Customer Success, Download Being proactive when it comes to customers is a relatively new concept. The objective has always been to deal with problems as they arise, appease unhappy customers and repeat. As you know, the way of […] Continue Reading
June 21 2016 0comment Share: QBR: 5 Rookie Mistakes Customer Success Managers should avoid Posted by Irit Eizips In Customer Success, Download Too often do QBRs provide little, or no additional value to the client and lack focus, accountability, or incentive for your client to give this meeting a priority again. It is up to you, as […] Continue Reading
May 05 2016 0comment Share: Unexpected Reasons Why Customer Success Helps You Scale Posted by Andrew Rhodes In Customer Success In one of my previous articles, I shared how Quuu co-founder Daniel Kempe took the time to learn more about my experience with their product. Daniel’s attention to detail left me with a far better appreciation of their service, […] Continue Reading
May 05 2016 0comment Share: Surprise! These Are Your Most Valuable Customers Posted by Andrew Rhodes In Customer Success The discipline of Customer Success is constantly changing, and it’s important to maintain the right focus on Why, How, and What as we instill these values in our company’s culture. The ‘Why’ comes naturally: Customer […] Continue Reading