December 08 2019 0comment Share: Churn-Renewal Analysis: Should you bother?! Posted by Irit Eizips In Blog, Customer Success, Video Customer churn is a vital metric for the success of any SaaS company and its customer success team. It is the rate at which customers cease their relationship with a business over a specified period. Churn directly […] Continue Reading
November 04 2019 0comment Share: How Low Can You Go?! Customer Success for Your SMB Segment Posted by Irit Eizips In Blog, Customer Success, Video Some foundational questions still require attention in our growing customer success community. These questions include customer success funding and reporting, as well as appropriate customer segmentation. As SaaS companies mature, they are presented with bigger […] Continue Reading
October 15 2019 0comment Share: How to Increase Revenues with a Better Renewal Process Posted by Irit Eizips In Blog, Customer Success A steady stream of recurring revenue is essential for any SaaS company. It forms the basis for the company’s profitability and valuation. Since customers prefer pay-as-you-use services, most businesses now use a subscription-based model to […] Continue Reading
October 07 2019 0comment Share: Productivity Tips For Customer Success Teams – PART 2 Posted by Irit Eizips In Blog, Customer Success, Video In the first blog of this series, we discussed the importance of being proactive as a Customer Success manager (CSM). We established that productivity is the key to being proactive since it allows the CSM to dedicate more time for tasks, proactively. […] Continue Reading
October 07 2019 0comment Share: Productivity Tips For Customer Success Teams – PART 1 Posted by Kimmy Costa In Blog, Customer Success, Video Managing a growing customer base with ever-evolving desired outcomes requires being proactive and strategic. As a CSM, you can’t afford to be behind the curve on customer needs, you must proactively reach out to customers […] Continue Reading
September 25 2019 0comment Share: How To Capture Business Outcomes During a Quarterly Business Review (QBR) Posted by Irit Eizips In Blog, Customer Success, Download, Video The subscription model has changed everything. In reality, it has put all the power in the customer’s hands. This is the power of choice. With it, customers can either choose to retain your services as a business […] Continue Reading
September 15 2019 0comment Share: Customer Success for Service Companies Posted by Irit Eizips In Blog, Customer Success, Download, Video All businesses promise to deliver value to their customers. The starting point for excellent customer success is that the promises are kept, empowering the customers to achieve their business goals. However, customer success extends to […] Continue Reading
September 10 2019 0comment Share: Charging for Customer Success Services | How to develop your monetized services strategy without increasing churn Posted by Irit Eizips In Blog, Customer Success, Download, Video Customer Success is key to customer satisfaction, account expansion, and advocacy. To drive these outcomes, many startup SaaS companies readily provide customer success related services for free, especially at an early stage when every customer […] Continue Reading