Success Cases

Featured Success Story

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Intermedia’s Strategic Client Services Management/Customer Success team reached out to CSM Practice to define their team performance indicators to communicate value they provide to customers as well as the cross-functional teams.

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Breaking Silos and Demonstrating Value

Intermedia’s Strategic Client Services Management/Customer Success team reached out to CSM Practice to define their team performance indicators to communicate value they provide to customers as well as the cross-functional teams. 

Customer Success Stories

Our clients trust us to help them grow revenues from their existing install base by implementing best in class customer success strategies. See how our clients have realized their goals partnering with CSM Practice.

Exceeding goals with scalable customer success

CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.

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Scaling customer success to double revenue

CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.

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Driving Expansion with Repeatable Value Playbooks

Accent technologies is a cloud-based sales enablement company helping organizations sharpen their sales execution.

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Building a world-class customer success organization

Veriforce is now confidently implementing an end-to-end customer success framework by rolling out milestone-paced recommended deliverables as defined by CSM Practice.

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Strengthening Customer-Centric Approach Through Customer Journey Mapping

CSM Practice worked with VitalSource’s Customer Success teams on building out the customer journey maps. The framework included detailing the resources, activities, and technology needs for each of the customer lifecycle phases.

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Exceeding goals with scalable customer success

CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.

SEE FULL STORY >

Scaling customer success to double revenue

CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.

SEE FULL STORY >

Driving Expansion with Repeatable Value Playbooks

Accent technologies is a cloud-based sales enablement company helping organizations sharpen their sales execution.

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Building a Customer Success Organization from the Ground Up

SmartMoving is a single software platform designed to help moving companies of all sizes maximize their entire business.

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Strengthening Customer-Centric Approach Through Customer Journey Mapping

CSM Practice worked with VitalSource’s Customer Success teams on building out the customer journey maps. The framework included detailing the resources, activities, and technology needs for each of the customer lifecycle phases.

SEE FULL STORY >

Building a world-class customer success organization

Veriforce is now confidently implementing an end-to-end customer success framework by rolling out milestone-paced recommended deliverables as defined by CSM Practice.

SEE FULL STORY >

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