Veriforce is now confidently implementing an end-to-end customer success framework by rolling out milestone-paced recommended deliverables as defined by CSM Practice.

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CSM Practice worked with VitalSource’s Customer Success teams on building out the customer journey maps. The framework included detailing the resources, activities, and technology needs for each of the customer lifecycle phases.

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CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.

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CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.

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Intermedia is a cloud communications company with over 125,000 business customers, serving 1.4 million users

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SmartMoving is a single software platform designed to help moving companies of all sizes maximize their entire business.

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HERE continues to grow as a location data and technology platform company, diversifying its portfolio in various industries, it has become important for the organization to operate as a true SaaS company. To meet their end customer goals, HERE realizes the need to switch from support to success mindset and focus on onboarding, adoption, and end-to-end value realization and retention.

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Wind River® is a global leader in delivering software for intelligent connected systems. Wind River® is accelerating digital transformation of critical infrastructure by delivering the technology and expertise that enable the deployment of safe, secure, and reliable IoT systems

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