Latest Success Story

Building a world-class customer success organization

Veriforce is a leading provider of software and services that enhance workforce and community safety as well as efficiently manage their contractor workforce.

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Customer Success Stories

Our clients trust us to help them grow revenues from their existing install base by implementing best in class customer success strategies. See how our clients have realized their goals partnering with CSM Practice.

Exceeding goals with scalable customer success

CSM Practice optimized Delphix’s QBR and renewal forecast processes. Together, they designed and implemented a strategy that improved transparency and cross functional collaboration.

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Scaling customer success to double revenue

CSM Practice assessed and redesigned New Relic’s customer success Success Plan processes, templates, systems and cross-functional collaboration model. In working with CSM Practice, New Relic gained valuable insights into becoming a world-class customer success organization.

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Driving Expansion with Repeatable Value Playbooks

Accent technologies is a cloud-based sales enablement company helping organizations sharpen their sales execution.

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Strengthening Customer-Centric Approach Through Customer Journey Mapping

CSM Practice worked with VitalSource’s Customer Success teams on building out the customer journey maps. The framework included detailing the resources, activities, and technology needs for each of the customer lifecycle phases.

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Success Cases

Latest Success Story

Building a world-class customer success organization

Customer Success Stories