CSM Skills Heat Map

Do you need help to assess the skill level of your Customer success team? SaaS companies need to develop a well-balanced CSM team. Companies require a hiring plan based on overall team skill set assessment. Download this CSM Skills heat map to help you achieve your hiring goals.

To better understand each CSM Profile, we recommend the following resources:


Need help in optimizing your Customer Success strategy? Reach out to CSM Practice now!