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by Violaine Yziquel

Why does a Success Plan matter in Customer Success?

Success Planning is just as important as any other plan. As it would help you construct your framework for what you plan to do to satisfy and deliver success to your customers. Your customer success plan is essential in proving value to your customers, easing your customers’ fears, and increasing your company’s revenue expansion.

To help you with your success planning, here’s a free template by Violaine Yziquel, Senior Manager of Customer Success at Slack.

Watch this video as we interview her on how to optimize your customer success planning.