CUSTOMER SUCCESS PROCESS ASSESSMENT & DEVELOPMENT
A Customer Success process (typically referred to as a playbook) is a step-by-step guide that describes what should happen when your team is interacting with clients. Well-defined customer success processes and policies help your company scale while offering a consistent experience to all your clients.
WHAT DOES OUR SERVICES INCLUDE?
Analysing Your Team’s Productivity
We take the time to better understand areas where efficiency and productivity are lacking as a baseline for our assessment and recommendations.
Assessing Your Customer Success Policies and Processes
After analyzing your customer success situation and taking your unique business model into consideration, we will provide you with a gap assessment, a roadmap, and a multi-phased approach to fully mature your customer success program with optimized scalable processes.
Developing Your Customer Success Processes
We will develop and document your processes in alignment with best practices and based on our previous assessment
Adoption & Change Management
We will ensure your team adopts your newly defined processes by building an online knowledge base library, explainer videos, and online live training sessions.