Andrew Kane

By Irit Eizips November 08, 2016 In
smarty boy
Vice President of Customer Success at Birst
The Customer Success Strategy Workshop was very valuable for us in reviewing our current customer journey and playbooks. The group discussions were great. Everyone learned something new and it gave us a chance to experience different approaches to similar customer success situations.

He program was very valuable for us in reviewing our current customer journey and playbooks. The group discussions were great. Everyone learned something new and it gave us a chance to experience different app

Written By:
Irit Eizips

Irit is the Chief Customer Officer & CEO at CSM Practice, is a world-renowned expert on customer retention, upsells, cross-sells, and customer value strategies and methodologies. Since 2013, Irit has been pivotal in shaping Customer Success best practices. She has been nominated as a top Customer Success strategist and influencer, year after year, since 2013. Irit was recently named one of the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is frequently producing thought leadership on her youtube channel (CSM Practice) and is often featured as a speaker at conferences and Customer Success publications.