A New Framework for a Voice of the Customer Program
Peter Armaly, Senior Director for Customer Success Enablement at Oracle shares a Customer Success-infused Voice of the Customer (VoC) program.
This solid VOC framework serves as a guideline for gathering data from multiple feedback channels across all stages of the customer journey, from provision to adoption.
The data and feedback collected trigger Customer Success Playbooks that drive a superior customer experience and promote a proactive Customer Success approach.
For more information, download Peter Armaly's slides now.
To learn more about this framework, watch our interview with Peter here.
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