Who should own the Renewals and Upsells? Sales or Customer Success?

August 3, 2020

In whatever situation, the question “Who should own the renewals and upsells?”  is considered to be a crucial topic among the Customer Success community. That said, many experts in this field are taking time to […]

Achieving 100% Customer Retention

Customer retention is the process of engaging with existing customers to continue buying your products or services. It’s one of the main factors to measure a business’ success. If customer retention is poor, there is […]