CS Navigator


Customer Success Executives Coaching Program

Your products have upgrades, shouldn’t your Customer Success Program?

Call us today to find out how our CS Navigator can take your Customer Success program to the next level.

cs navigator

Customer Success Coaching Program

Our CS Navigator program brings you up-to-speed with best practices. Our senior consultants will provide coaching to develop and ingrain these best practices for your unique team and business model.

CSM Bootcamp Certification Program

  • Risk and Expansion playbooks
  • Customer Health Score
  • Customer Journey Map & Success Milestones
  • Value based playbooks and success plans
  • Role of Customer Success within your organization
  • Value of cross-functional communication with Sales, Marketing, Operations, and Product team members\
  • Milestones such as onboarding, first value, adoption, advocacy and expansion
  • Customer Success Platforms and your current operations

Customer Success PlanAt the end of the program, you will have developed a set of deliverables that will enhance your Customer Success program:

  • Clear metrics to monitor the customer health at each phase
  • Lists of proactive calls to action for each customer phase
  • Engagement playbooks workflows and documentations
  • Metrics to help customers progress along their journey

Key Benefits of CSM BootcampKey benefits of the CS Navigator program include:

  • Establish and implement strategies that drive adoption of your product and services
  • Develop a repeatable methodology that you can scale as your CSM team grows
  • Enable automation with Customer success tools to scale your team

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Working with CSM Practice has done wonders for the confidence of our Customer Success Managers.
We find ourselves stepping out of the world of reactive tasks and becoming much more pro-active in our role. CSM Practice has helped us apply structure to what we do in the organisation on a day to day basis

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Naomi Baily, Head of Customer Success of Social Talent

Dani-Lackburg

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CSM Practice has been instrumental in getting our CS Department off the ground. We would not be where we are today without them. Working with CSM Practice will be the best investment you can make for your Customer Success Team!

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Dani Lakeberg, VP of Customer Success | Orchestra Software

I’m interested; What’s next?

Take your Customer Success Strategy to the next level starting TODAY.