Customer Success Strategy Services
Customer Journey Mapping
A customer journey map tells the story of a customer’s experience with your product or service: from initial contact, through the process of engagement and into a long-term relationship.
Success Plans & Customer Outcomes
Understanding your customer’s desired outcomes and aligning your organization behind them is a powerful way to improve revenue retention and reduce logo churn.
Quarterly Business Reviews
Delivering an effective EBR / QBR is not as easy as it might first appear. Done incorrectly it can end up wasting time and creating customer frustration. A well-designed QBR strategy, on the other hand, can be a powerful driver of customer success.
Org Structure & Incentive Alignment
Customer Success is part of everybody’s job, not just those in a CSM role, so it’s vital to create the right org structure with aligned incentives and shared accountability.
Metrics & Goals
Measuring the impact of your investment in Customer Success is much easier when you have clear metrics and reporting processes in place.
Leveraging Customer Advocacy
Nothing powers growth more effectively than happy customers, which is why more and more companies are implementing formal customer advocacy programs.
It’s important to select the right Customer Success technology platform for your business and implement in a way that drives quick adoption with minimal impact on existing operations.
Making your board presentations customer success-centric will elevate the importance of Customer Success, drive more budget and highlight issues that you need Board and Executive support to solve.
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WHAT WE DO
We’ve pioneered Customer Success best practices.
Management Consulting Hours
Customer Success Playbooks
Customer Success Program Launched