Gainsight AdminPro™


Did you already finish implementing Gainsight, but you know you can do more with it? Do you have new business requirements, but don’t have the bandwidth or the know-how to optimize your Gainsight application? Do you struggle keeping up with your Gainsight application’s maintenance on a regular basis?

Making the most of your Gainsight investment requires you to keep pace with change, although that isn’t always an easy task for internal customer success or IT teams. Moreover, the downside to hiring a specialist to manage the Gainsight application is the costs that are associated with its operations, as well as the downtime experienced when bringing the specialist up-to-speed; however, without in-depth knowledge the ongoing maintenance of the Gainsight application could be difficult and time-consuming. This increases costs and complexity, adds latency, reduces visibility into the business and its processes, and makes the on-going maintenance of the Gainsight system, a daunting task.


Our Gainsight Maintenance Services provide access to an expert team that can help you realize and sustain the full value of your Gainsight solution. Co-sourcing allows your in-house Customer Success team to work closely with the outsourced Gainsight Administrator. The benefits you’ll leverage through co-sourcing your Gainsight maintenance include:

  • Reduced Gainsight administration costs (choose your budget)
  • More focus on your customers, team and their success
  • Help of qualified, trained professionals
  • Improved efficiency
  • Timely data uploads
  • Reduced system risks and more!

CSM Practice brings depth and width of expertise when it comes to Gainsight (and the platform). Our Gainsight Maintenance Services range from application maintenance and upkeep to implementation of advanced features, to user configurations or the development of custom data load scripts (ETL). Our Gainsight Maintenance Services can be short-term or ongoing, and are typically delivered remotely at a fixed term and rate.

Gainsight Maintenance

When you hire us to take care of the maintenance of your Gainsight administration tasks, you can have a piece of mind and be sure that we will take care of your Gainsight “To Do” lists on an ongoing basis:

Building new or re-configuring existing business rules:

  • Upsell CTAs
  • Risk CTAs
  • Lifecycle CTAs
  • Automating Health Score
  • Co-Pilot

Data load (ETL)

Configuring additional features, such as:

  • Relationships
  • Success plans
  • Health scorecard (automation)
  • Features
  • Co-pilot

Customer Analysis:

  • Advanced graphs
  • Detailed reports
  • UI Views
  • Dashboard layouts

Surveys configuration

Engagement Options

Short Term Managed ServicesShort Term Managed Services
This option provides limited term Gainsight services for projects with a set time length and defined scope, whether it’s a health check, module configuration, a single external source data upload or making one off administrative-level changes to your Gainsight system.

Ongoing Managed ServicesOngoing Managed Services
This option provides continuing alignment with your Customer Success strategy and operations leveraging your investment in Gainsight including delivery and updates to augment and upkeep your existing Gainsight platform at a monthly retainer.

Thanks to the CSM Practice expertise we were able to successfully realign our customer success strategy and implement Gainsight in a way that delivered significant value around customer insight. This has directly improved how we manage our customer base. I’d highly recommend Irit and the team at CSM Practice to any Gainsight customer.

Mike Marchetti, Sr Director of Business Operations & Systems


Read Our Other Testimonials

I’m interested; What’s next?

Now is the time to learn more about your unique business goals, so we can help you create the best Customer Success Strategy for your organization.

CSM Practice is an official Gainsight Consulting Partner providing professional