Your Gainsight implementation
project is more than just a technical exercise. An implementation will most likely also call for a retooling of your Business Processes — it doesn’t make sense to layer automation on top of cumbersome operations. Our consultants will be able to discuss the technical subtleties of Gainsight, but their expertise don’t end there. Process Optimization — and specifically the Business Processes of Customer Success Management — is critical. Our consultants will help you redesign your business processes to get the most out of your Gainsight investment.
The whole point of hiring a consultant is to supplement skills you lack or have in short supply. The typical project will call for business requirement sessions, implementation planning, Gainsight configuration, testing and training. CSM Practice consultants cover all those bases.
Our firm was established by one of the early Gainsight employees. Since our inception in 2014, we have successfully implemented Gainsight at both public and private companies.