Your Partner in Success
Gainsight provides the automation bedrock for your Customer Success Management team, therefore, getting its deployment right is critical. Whether you are replacing homegrown solutions or replacing your Excel spreadsheets to manage your customers – you should strongly consider hiring an outside firm to help with the installation. CSM Practice offers assistance in this regard and we can help your company get the job done.
Choosing CSM Practice as your implementation partner can spell the difference between a smooth deployment and one that chokes up your internal resources. When you’re understaffed or simply lack in-house domain expertise, staffing your implementation project with CSM Practice consultants will make a huge difference.
project is more than just a technical exercise. An implementation will most likely also call for a retooling of your Business Processes — it doesn’t make sense to layer automation on top of cumbersome operations. Our consultants will be able to discuss the technical subtleties of Gainsight, but their expertise don’t end there. Process Optimization — and specifically the Business Processes of Customer Success Management — is critical. Our consultants will help you redesign your business processes to get the most out of your Gainsight investment.
The Gainsight job doesn’t disappear when you switch the software on. You will probably want ongoing support to take care of the day-to-day Gainsight administration responsibilities. Our Gainsight managed services is will help you improve your Customer Success operations and cut expenses.
Many enterprise software projects fail in the post-installation phase. Inadequately trained employees may not use the software properly. Users who were not consulted during implementation lack a sense of buy-in and may reject the new software. Our consultants can help you overcome such hurdles. The CSM Practice firm has change management expertise that helps your company address the cultural issues that might otherwise impede your Gainsight software rollout.
Thanks to the CSM Practice expertise we were able to successfully realign our customer success strategy and implement Gainsight in a way that delivered significant value around customer insight. This has directly improved how we manage our customer base. I’d highly recommend Irit and the team at CSM Practice to any Gainsight customer.
Mike Marchetti, Sr Director of Business Operations & Systems
I’m interested; What’s next?
CSM Practice is an official Gainsight Consulting Partner providing professional