The kickoff meeting is usually the first live interaction Customer Success has with a new customer. Consequently, it’s important to make a good first impression since there is no second chance. The key to making […]
The kickoff meeting is usually the first live interaction Customer Success has with a new customer. Consequently, it’s important to make a good first impression since there is no second chance. The key to making […]
CSM Leader Optimizes Customer Success Strategies and Processes in collaboration with top thought leaders in its industry Sunnyvale, Calif.— Dec 1, 2020 — Today, CSM Practice, the world’s first consulting firm dedicated to Customer Success […]
Your customers cannot be successful if they don’t use your solution offerings. Unfortunately, renewing their subscription contract with you does not mean they are successful either. It is the job of the customer success team […]
In the customer success era, on-boarding customers go above and beyond adhering to a certain scope of work in a timely manner. Check out these three new best practices you can implement to turn your […]
Uncovering the Customer’s Role in Success If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of your key objectives. There are many ways one can […]